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TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com . You may also contact your local Pit Boss® authorized dealer or contact Customer Care for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
SOLUTION
No Lights On The
Not Connected To Power
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 10 Amp
service (see Electric Wire Diagram for access to electric components) Ensure all wire connections are
Control Board
Source
firmly connected and dry.
Fuse Blown On The
Remove hopper access panel (see Electric Wire Diagram for diagram), press in plastic tabs holding the
Control Board
control board in place and carefully pull controller inside the hopper to release controller. Check the fuse
for a broken wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
The GFCI Outlet Has
Ensure GFCI is a minimum 10 Amp service.
Been Tripped
Faulty Control Board
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Flashing Temperature
Grill Temperature Is
This is not an error that effects the unit; however, it is used to show that there is some risk that the
On LCD Screen
Below 65°C /150°F
fire could go out. Check hopper for sufficient fuel or if there is an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions. Check Grill Probe and follow Care and
Maintenance instructions if dirty. Check Burn Pot for ash build-up or obstructions, and follow Care and
Maintenance instructions for ash build-up. Check fan. Ensure it is working properly and air intake is not
blocked. Follow Care and Maintenance instructions if dirty. Check auger motor to confirm operation
(rotation), and ensure there is no blockage in the auger tube.
"ErH" Error Code
The Unit Has
Turn the Temperature Control Dial to the OFF position to turn the unit off and allow grill to cool.
Overheated, Possibly
Follow Care and Maintenance instructions. After maintenance, remove pellets, and confirm
Due To Grease Fire Or
positioning of all component parts. Once cooled, turn the Temperature Control Dial to the SMOKE
Excess Fuel.
position to turn the unit on, then select desired temperature. If error code still displayed, contact
Customer Care.
"Er1" Error Code
Grill Probe wire not
Remove hopper access panel (see Electric Wire Diagram for diagram), and check for any damage
making connection.
to the Grill Probe wires. Ensure Grill Probe molex connectors are firmly connected, and connected
correctly, to the Control Board.
"Er2" Error Code
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the igniter will timeout before the
pellets reach the Burn Pot. Follow Hopper Priming Procedure .
Auger Motor Is Jammed
Remove cooking components from the main barrel. Turn the Temperature Control Dial to the SMOKE
position to turn the unit on and inspect the auger feed system. Visually confirm that the auger is
dropping pellets into the Burn Pot. If not operating properly, call Customer Care for assistance.
Igniter Failure
Remove cooking components from the main barrel. Turn the Temperature Control Dial to the SMOKE
position to turn the unit on, and inspect the igniter. Visually confirm that the igniter is working by
placing your hand above the Burn Pot and feeling for heat. Visually confirm that the igniter is protruding
approximately 13mm / 0.5 inches in the Burn Pot. If not operating properly, follow Manual Start-up
Procedure to continue use of grill; however, call Customer Care for assistance or a replacement part.
Insufficient Air Flow
Check Burn Pot for ash build-up or obstructions. Follow Care and Maintenance instructions for ash build-
Through Burn Pot
up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and Maintenance
instructions if dirty.
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"Er3" Error Code
Fire has gone out
Check hopper for sufficient fuel or if there is an obstruction in the feed system. Remove pellets
and follow Care and Maintenance instructions. Check Grill Probe. Follow Care and Maintenance
instructions if dirty. Check Burn Pot for ash build-up or obstructions. Follow Care and Maintenance
instructions for ash build-up. Check fan. Ensure it is working properly and air intake is not blocked.
Follow Care and Maintenance instructions if dirty. Check auger motor to confirm operation, and
ensure there is no blockage in the auger tube.
"ErP" Error Code
Unit Not Turned Off
Safety feature prevents an automatic restart. Turn the Temperature Control Dial to the OFF position to
Properly When Last
turn the unit off, wait two minutes, then turn the Temperature Control Dial to the SMOKE position to
Connected To Power.
turn the unit on again. If error code still displayed, contact Customer Care.
Power Outage While
Unit In Operation.
"noP" Error Code
Bad Connection At
Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure the meat
Connection Port
probe adapter is firmly connected. Check for signs of damage to the adapter end. If still failed, call
Customer Care for replacement part.
Meat Probe Damaged
Check for signs of damage to the wires of the meat probe. If damaged, call Customer Care for
replacement part.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Grill Will Not Achieve
Insufficient Air Flow
Check Burn Pot for ash build-up or obstructions. Follow Care and Maintenance instructions for
Or Maintain Stable
Through Burn Pot
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
Temperature
Maintenance instructions if dirty. Check auger motor to confirm operation, and ensure there is no
blockage in the auger tube. Once all the above steps have been done, start the grill, set temperature
to SMOKE and wait for 10 minutes. Check that the flame produced is bright and vibrant.
Lack Of Fuel, Poor Fuel
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of wood
Quality, Obstruction In
pellets be poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Feed System
Remove pellets and follow Care and Maintenance instructions.
Check status of Grill Probe. Follow Care and Maintenance instructions if dirty. Contact Customer Care
Grill Probe
for a replacement part if damaged.
Grill Produces Excess
Grease Build-Up
Follow Care and Maintenance instructions.
Or Discolored
Wood Pellet Quality
Remove moist wood pellets from hopper. Follow Care and Maintenance instructions to clean out.
Smoke
Replace with dry wood pellets.
Burn Pot Is Blocked
Clear Burn Pot for ash and other debris. Follow Hopper Priming Procedure.
Insufficient Air Intake
Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and Maintenance
For Fan
instructions if dirty.
Frequent Flare-Ups
Cooking Temperature
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature under
176°C / 350°F when cooking highly greasy food.
Grease Build-Up On
Follow Care and Maintenance instructions.
Cooking Components
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