Bticino Classe 300X Guide Rapide page 30

Classe 300X
The Classe 300X LED flashes red
1. Check that your home modem router is ON.
2. Check that the Classe 300X is connected to the Wi-Fi. You can check from the Classe 300X menu: "Settings– General - Wi-Fi".
3. If you do not see a network, try deactivating the Wi-Fi, wait for at least 3 seconds then reactivate it
The open door lock command from the Door Entry App is not successful. Message shown by the Door Entry App: "Command not sent"
1. Check that the Classe 300X is ON and connected to your home Wi-Fi network.
2. On the Door Entry App check that the user is connected (the "connected" message appears in the smartphone notification bar).
3. Check that at the end of drag operation that the door lock control bar becomes green.
Smartphone microphone not active in auto-switching on
Operating normally. If you want to activate the microphone to speak, put the smartphone horizontal and activate the microphone
with the icon
I cannot open the door lock of the Entrance Panel that I Auto-switch on
Operating normally. If you want to activate the door lock of the displayed Entrance Panel put the smartphone horizontal and
activate the microphone with the icon
Low audio-video quality during a call from Entrance Panel or Auto-switching on
1. Check the call quality indicator on the Door Entry App (
If it is yellow, orange or red the operating conditions are not ideal.
2. Check the parameters of the available network bandwidth. At least 300 kbs in download and 100 kbs in upload are needed
on the network to which the smartphone is connected. At least 100 kbs in download and 300 kbs in upload are needed on the
network to which the Classe 300X is connected. Specific network analysis programs (e.g. Ookla speed test) can give a general
picture of the network performance.
3. Unsuitable surroundings (very noisy or subject to echo) cause the quality of the audio call to deteriorate.
Low audio quality during a smartphone call to Classe 300X (
1. Check the parameters of the available network bandwidth. At least 100 kbs in download and 100 kbs in upload are needed
on the network to which the smartphone is connected. At least 100 kbs in download and 300 kbs in upload are needed on the
network to which the Classe 300X is connected. Specific network analysis programs (e.g. Ookla speed test) can give a general
picture of the network performance.
2. Unsuitable surroundings (very noisy or subject to echo) cause the quality of the audio call to deteriorate
).
)
Call home