Troubleshooting - oticon EduMic Mode D'emploi

Troubleshooting

Symptom Possible causes
The microphone opening is covered
Reduced sound from
EduMic is placed too far from the mouth
EduMic
EduMic is turned away from the mouth
The hearing aids are not in the EduMic program
No sound from EduMic
Pairing with the hearing aids failed
Oticon Opn and Oticon Siya hearing aids are already paired with another EduMic
EduMic is unable to pair
with hearing aids Hearing aids are paired with another EduMic that is turned ON and within a
range of 20 m
Low-pitched noise in jack
Charging and listening to audio from the same device/PC is not supported
mode when charging
Light blue flashes when
EduMic is out of power
I try to turn EduMic ON
Both LED indicators are
System error
flashing RED
42 About Start-up Handling Other modes Warnings More info
Solutions
Move EduMic so it is not covered by clothes
Move EduMic within 20 cm of your mouth
Turn EduMic to point in the direction of your mouth. See section: How to wear EduMic
Mute and unmute EduMic, or re-pair the hearings aids with EduMic
Replace/recharge the batteries to ensure the hearing aids have power and pair again
Clear all pairings with this EduMic, and pair with relevant EduMic as they can only be paired with one EduMic
Turn OFF the connected EduMic or clear all pairings with this EduMic to connect with the relevant EduMic
Charge EduMic by using the wall charger
Charge EduMic
Contact your hearing care professional
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