Troubleshooting guide
Symptom
Possible causes
The charger LED remains
turned off when the
The charger is not switched on
charger is connected
to power
The charger LED shows
The hearing aid or charger is too warm
long red blinks
The charger is too cold
The charger LED
repeatedly shows
3 short red blinks
System error
16
About Start-up Handling Warnings
More info
Solutions
Verify that the power supply is connected correctly
Move the charger and hearing aid to a location with a temperature between +5°C to +40°C
Move the charger to a location with a temperature between +5°C to +40°C
Contact your hearing care professional
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