More Info; Troubleshooting Guide - oticon Opn Serie Mode D'emploi

Troubleshooting guide

Symptom Possible causes
Worn-out battery
Clogged sound outlet
No sound
Clogged microphone inlet
Hearing aid microphone muted
Clogged sound outlet
Intermittent or
Moisture
reduced sound
Worn-out battery
Hearing aid not inserted properly
Squealing noise
Ear wax accumulated in ear canal
Bluetooth connection failed
Pairing issue
with Apple
device
Only one hearing aid paired
54 About Startup Handling Options Tinnitus Warnings

More info

Solutions
Replace the battery
Clean sound outlet* or replace the wax filter
Clean microphone inlet* or replace filter (T-Cap or O-Cap)
Unmute the hearing aid microphone
Clean sound outlet or replace the wax filter
Wipe battery and hearing aid with a dry cloth
Replace the battery
Re-insert the hearing aid
Have ear canal examined by your doctor
1) Unpair your hearing aids (Settings➝General➝Accessibility➝Hearing Devices➝Devices
➝Forget this device).
2) Turn Bluetooth off and on again.
3) Open and close battery drawer on hearing aids.
4) Re-pair hearing aids (see chapter: "Pair hearing aids with iPhone").
If none of the above solutions work, consult your hearing care professional for assistance.
* According to guideline in this booklet
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