Troubleshooting - Martin Logan CADENCE Mode D'emploi

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rouBleshootIng
I'm having trouble using the Play-Fi
• For information on the DTS Play-Fi app, please
visit: https://play-fi.com/faq
Soundbar does not turn on.
• Check that the soundbar's AC power cord is
firmly attached to the AC Power In input and
plugged into a working AC outlet.
The Wi-Fi Status LED does not light up.
• When connected to a network with an Ethernet
cable, this light will turn off.
I am unable to connect my soundbar to
my network.
• Verify that your wireless network is functioning.
• Your router's wireless signal may be weak or
your soundbar may be out of the range of your
Wi-Fi network. Move the soundbar closer to the
router or use an Ethernet connection instead.
• Reboot your soundbar. Unplug the soundbar,
wait 30 seconds, plug it back in, and press the
Power button. This reboot will cycle the power
off and on and force the soundbar to reconnect
to your network.
• Reset your soundbar to factory settings. From
the menu choose 'Service > Factory Reset > At
Home > Yes'. The soundbar will respond with
'Resetting'. Once complete, your soundbar will
be reset to factory default home settings. After
a reset has been performed, there is no way to
recover the previous user configured settings.
The Play-Fi app cannot find my soundbar.
• If you are trying to setup your soundbar, verify
the soundbar is fully powered on and in Access
Point Mode (Wi-Fi Status LED is pulsing slowly).
If the Wi-Fi Status LED does not pulse slowly,
press and hold the Wi-Fi Setup button for 8
seconds. You will hear two tones—one at 3
seconds and another at 8 seconds.
app.
• Verify you are within the recommended range
®
of your wireless router.
• Verify your mobile device or PC has its Wi-Fi
enabled or is otherwise connected to your
network.
• Verify there are no other apps running on your
device that might impede wireless connectivity
to your network.
• Restart your phone, tablet or PC.
• If you still can't find the soundbar on your
network and are in an office environment, verify
with your network administrator that no special
permissions are enabled that would prevent
external wireless devices from communicating
with the network.
• If the soundbar is still not found, uninstall, re-
download, and re-install the DTS Play-Fi
your mobile device or PC. Reboot the soundbar.
Unplug the soundbar, wait 30 seconds, plug it
back in, and press the Power button. This reboot
will cycle the power off and on and force the
soundbar to reconnect to your network.
The Play-Fi app reports "Play-Fi Devices Lost."
• Check that your device is powered on.
• Verify you have a strong network signal.
• Verify the network connection has not been lost.
• Check for other devices that might be causing
heavy network traffic.
• Verify that your mobile device or PC has not left
the range of your router.
• Verify that your mobile device or PC and your
soundbar are connected to the same network.
• Verify that your soundbar's wireless streaming
has not been taken over by another app.
• Exit and then restart the DTS Play-Fi app.
• Uninstall, re-download, and re-install the DTS
Play-Fi app on your mobile device or PC.
• Reboot the soundbar. Unplug the soundbar,
wait 30 seconds, plug it back in, and press the
Power button. This reboot will cycle the power
app on
®
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