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Troubleshooting

Problem
Solution
Appliance does not
light, no flame, bur-
ner fault
Grill does not func-
STOP, turn off the gas cylinder and turn all control knobs to "• OFF".
tion properly
DO NOT smoke.
Remove the gas hose from the gas grill. Turn on the gas cylinder just for a second to remove
any blockage from the hose. Turn off the gas cylinder again after a second and reconnect the
gas hose to the gas grill.
Remove the burners as described above. Check the gas valve outlets and use a thin metal
wire to remove any residues that might be causing a blockage. Place burner over the outlets
again and check whether the burner is now functioning properly.
No spark
Uneven burner fla-
Have the burners been cleaned? Clean the burners. Remove all residues. Do not allow any
me pattern
water or cleaner to get into the burner jets.
Flash flames occur
Food burns on the
Your grill temperature is too low. Wait a few minutes before turning the food so it has time
grate
to cook properly.
Leak
The Primezone (op-
Ceramic surface overloaded with drippings and deposits. Connections are blocked. Burner
tional) "flares up"
overheats due to inadequate ventilation (the grill area is largely covered with pans or pots).
when in use. The
Cracks or ruptures in the ceramic surface.
burner makes a loud
Sealing of ceramic surface is not airtight.
"whoosh" noise, fol-
Switch off burner and allow to cool down for at least 2 minutes. Start up burner again and
lowed by a conti-
operate at high flame for at least five minutes or until the ceramic surfaces heat evenly.
nuous hiss and then
Ensure that no more than 75% of the grill area is covered with pots and pans or accessories.
stops heating.
Switch off burner and allow to cool down for at least 2 minutes, then restart it.
Allow burner to cool down and carefully check it for cracks. If there are cracks, contact an au-
thorised dealer to order a replacement Primezone.
Other problems not
Contact your specialist retailer. E-mail us at reklamation@roesle.de
listed here
Check whether the gas supply is turned on at the gas cylinder.
Make sure that there is enough gas in the cylinder.
Is there a kink in the gas hose? Straighten out the hose.
Check whether sparks are jumping across from the electrode to the burner.
Is it possible to light the burner with a long match? Check the igniter system.
Check all gas joints.
Wait 3 minutes to allow the accumulated gas to disperse and then repeat the lighting
procedure.
The burners are not properly fitted over the outlets:
Fit burners exactly over the outlets.
Gas pipe is blocked:
Blocked outlets:
Check the burner regularly in order to ensure that it is free of insects and spiders which
may block the gas system or impair the gas flow. Make sure that the Venturi tubes of the
burner are cleaned carefully so that there are no more obstacles. We recommend a tube
brush for cleaning the Venturi tubes.
The distance between the burner and the electrode should not be more than 5-8 mm.
If necessary, clean electrode and readjust it.
You may not have sufficiently preheated the grill. Preheat the grill for approx. 15 minu-
tes with all burners lit.
Clean the grill grates, fat catcher tray, etc. so that all fat deposits are removed.
Turn off the gas cylinder.
Ventilate the area so that any accumulated gas can completely disperse.
Check all gas joints.
If there is a leak, stand the gas cylinder upright in an open space.
Keep well away from any gas or liquid escaping from the cylinder.
Keep the gas cylinder at least 20 metres away from sources of ignition, electrical applian-
ces, flashing lights, machinery, motors or engines.
Ensure maximum air circulation to allow the accumulated gas to disperse.
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