Warranty And Repair Policy - PARKZONE P-51D MUSTANG BL RTF Manuel D'utilisation

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Warranty and Repair Policy

What this Warranty Covers
Horizon Hobby, Inc. ("Horizon") warrants to the original purchaser that the
product purchased (the "Product") will be free from defects in materials
and workmanship at the date of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage, (ii)
damage due to acts of God, accident, misuse, abuse, negligence, commercial
use, or due to improper use, installation, operation or maintenance, (iii) modi-
fication of or to any part of the Product, (iv) attempted service by anyone other
than a Horizon Hobby authorized service center, or (v) Products not purchased
from an authorized Horizon dealer.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER
WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WAR-
RANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE
HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIRE-
MENTS OF THE PURCHASER'S INTENDED USE.
Purchaser's Remedy
Horizon's sole obligation and purchaser's sole and exclusive remedy shall be
that Horizon will, at its option, either (i) service, or (ii) replace, any Product
determined by Horizon to be defective. Horizon reserves the right to inspect
any and all Product(s) involved in a warranty claim. Service or replacement
decisions are at the sole discretion of Horizon. Proof of purchase is required for
all warranty claims. SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY IS THE PURCHASER'S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMER-
CIAL LOSS IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN
CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER
THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBIL-
ITY OF SUCH DAMAGES. Further, in no event shall the liability of Horizon exceed
the individual price of the Product on which liability is asserted. As Horizon has
no control over use, setup, final assembly, modification or misuse, no liability
shall be assumed nor accepted for any resulting damage or injury. By the act
of use, setup or assembly, the user accepts all resulting liability. If you as the
purchaser or user are not prepared to accept the liability associated with the
use of the Product, purchaser is advised to return the Product immediately
in new and unused condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict of law
principals). This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. Horizon reserves the
right to change or modify this warranty at any time without notice.
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Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty
support or service. Once assembly, setup or use of the Product has been
started, you must contact Horizon directly. This will enable Horizon to better
answer your questions and service you in the event that you may need any
assistance. For questions or assistance, please direct your email to product-
support@horizonhobby.com, or call 877.504.0233 toll free to speak to
a Product Support representative. You may also find information on
our website at www.horizonhobby.com.
Inspection or Services
If this Product needs to be inspected or serviced, please use the Horizon Online
Service Request submission process found on our website or call Horizon to
obtain a Return Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without ad-
ditional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Service Request is available at
http://www.horizonhobby.com under the Support tab. If you do not have inter-
net access, please contact Horizon Product Support to obtain a RMA number
along with instructions for submitting your product for service. When calling
Horizon, you will be asked to provide your complete name, street address,
email address and phone number where you can be reached during business
hours. When sending product into Horizon, please include your RMA number, a
list of the included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on the outside
of the shipping carton.
Notice: Do not ship LiPo batteries to Horizon. If you have any issue
with a LiPo battery, please contact the appropriate Horizon Product
Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced free of charge. Service
or replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty service will be com-
pleted and payment will be required without notification or estimate of
the expense unless the expense exceeds 50% of the retail purchase cost.
By submitting the item for service you are agreeing to payment of the service
without notification. Service estimates are available upon request. You must
include this request with your item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition you will be
billed for return freight. Horizon accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express, and Discover cards. By submitting
any item to Horizon for service, you are agreeing to Horizon's Terms and Condi-
tions found on our website http://www.horizonhobby.com/Service/Request/.