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en-us Customer Service
14 Customer Service
Customer Service
With any warranty repair, we will make sure your
Customer Service
appliance is repaired by an authorized service provider
using genuine replacement parts. We use only genuine
replacement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact Customer Service, you will need the model
number (E-Nr.), the production number (FD) and the
consecutive numbering (Z-Nr.) of your appliance.
USA:
1-800-944-2904
www.bosch-home.com/us/owner-support/get-support
www.bosch-home.com/us/shop
CA:
1-800-944-2904
www.bosch-home.ca/en/service/get-support
www.bosch-home.ca/en/service/cleaners-and-accessories
For assistance with connecting to Home Connect®, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
14.1 Model number (E-Nr.), production
number (FD) and consecutive
numbering (Z-Nr.)
You can find the model number (E-Nr.), the production
number (FD) and the consecutive numbering (Z-Nr.) on
the appliance's rating plate.
The model number (E-Nr.) can also be found on the glass
ceramic. You can also display the customer service index
(KI) and the production number (FD) in the Basic settings
→ Page 17 .
Making a note of your appliance's details and the
Customer Service telephone number will enable you to
find them again quickly.
14.2 Rating plate location
You can find the rating plate of your appliance:
¡ On the underside of the appliance.
¡ in the appliance pass
¡ You can also check the Customer Service Index (CSI)
and the FD number in the basic settings.
26
Rating plate
Information regarding Free and Open Source Software
15 Information regarding Free and
Open Source Software
This product includes software components that are
Information regarding Free and Open Source Software
licensed by the copyright holders as free or open source
software.
The applicable license information is stored on your home
appliance. You can also access the applicable license
information via your Home Connect® app: "Profile ->
Legal information -> License Information". You can
download the license information on the brand product
website. (Please search on the product website for your
appliance model and additional documents). Alternatively,
you can request the relevant information from
ossrequest@bshg.com or BSH Hausgeräte GmbH, Carl-
Wery-Str. 34, 81739 Munich, Germany.
The source code will be made available to you on request.
Please send your request to ossrequest@bshg.com or
BSH Hausgeräte GmbH, Carl-Wery-Str.34, 81739 Munich,
Germany.
Subject: „OSSREQUEST"
The cost of performing your request will be charged to
you. This offer is valid for three years from the date of
purchase or at least as long as we offer support and spare
parts for the relevant appliance.
16 STATEMENT OF LIMITED
STATEMENT OF LIMITED PRODUCT WARRANTY
PRODUCT WARRANTY
STATEMENT OF LIMITED PRODUCT WARRANTY
16.1 What this warranty covers & Who it
applies to
The limited warranty provided by BSH Home Appliances
("Bosch") in this Statement of Limited Product Warranty
applies only to the Bosch appliance sold to you
("Product"), provided that the Product was purchased:
¡ For your normal, household (non-commercial) use, and
has in fact at all times only been used for normal
household purposes.
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