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en-us Troubleshooting
Troubleshooting
12 Troubleshooting
You can eliminate minor issues on your appliance
Troubleshooting
yourself. Please read the information on eliminating issues
before contacting Customer Service. This may avoid
unnecessary repair visits.
WARNING
To avoid risk of injury from improper repairs, observe the
following.
Only qualified technicians or authorized service
▶
providers should perform repairs.
12.1 Warnings
Notes
¡ If
or
appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
¡ If the fault code is not listed in the table, disconnect the
cooktop from the power supply and wait 30 seconds
before reconnecting it. If this display appears again,
contact customer service and specify the exact fault
code.
Issue
Displays do not light up.
The displays flash.
, ,
,
,
+ power level and signal tone
and signal tone
/
/
24
Cause and troubleshooting
The power supply has been disconnected.
Use other electrical appliances to check whether there has been a power failure.
▶
The appliance has not been connected as shown in the circuit diagram.
Connect the appliance in accordance with the circuit diagram.
▶
Electronics fault
If you are unable to rectify the fault, inform technical customer service.
▶
The control panel is damp or an object is covering it.
Dry the control panel or remove the object.
▶
The electronics have overheated, and one or all of the cooking zones have been
switched off.
Wait until the electronics have cooled down sufficiently. Then touch any button on
▶
the control panel.
There is hot cookware in the vicinity of the control panel. This may cause the
electronics to overheat.
Remove the cookware. The error display goes out shortly afterwards. You can
▶
continue cooking.
There is hot cookware in the vicinity of the control panel. The cooking zone has
been switched off to protect the electronics.
Remove the cookware. Wait a few seconds. Press any button. When the error
▶
display goes out, you can continue cooking.
The cooking zone has overheated and has been switched off to protect the work
surface.
Wait until the electronics have cooled down sufficiently before switching the
▶
cooking zone back on.
The cooking zone has been operating continuously for an extended period.
Individual safety shut-off is switched on. Touch any button to switch off the
▶
display so that you can set the cooking zone.
The operating voltage is incorrect and outside of the normal operating range.
Contact your energy provider.
▶
If the power cord of this appliance becomes damaged, it
▶
must be replaced by the manufacturer, the
manufacturer's Customer Service, or an authorized
service provider in order to prevent injury.
Only original spare parts may be used to repair the
▶
appliance.
If the appliance has an issue, call Customer Service.
▶
¡ If an error occurs, the appliance does not switch to
standby mode.
¡ In order to protect the appliance's electronic parts from
overheating or surge currents, the cooktop may
temporarily reduce the power level.
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