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IKEA limited guarantee
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from
the original date of purchase of Your
appliance at IKEA, unless the appliance is
named LAGAN or TILLREDA in which case
two (2) years of guarantee apply. The
original sales receipt is required as proof of
purchase. If service work is carried out
under guarantee, this will not extend the
guarantee period for the appliance.
Who will execute the service?
IKEA "Service Provider" will provide the
service through its own service operations
or authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance
which have been caused by faulty
construction or material faults from the
date of purchase from IKEA. This guarantee
applies to domestic use only. Some
exceptions not guaranteed are specified
under the headline "What is not covered
under this guarantee?" Within the
guarantee period, the costs to remedy the
fault (e.g., repairs, parts, labour and travel)
will be covered, provided that the appliance
is accessible for repair without special
expenditure. On these conditions the local
regulations are applicable. Replaced parts
become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will
examine the product and decide, at its sole
discretion, if it is covered under this
guarantee. If considered covered, IKEA
Service Provider or its authorized service
partner through its own service operations,
will then, at its sole discretion, either repair
the defective product or replace it with the
same or a comparable product.
What is not covered under this
guarantee?
•Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electro-chemical
reaction, rust, corrosion or water damage
including but not limited to damage caused
by excessive lime in the water supply,
damage caused by abnormal environmental
conditions.
• Consumable parts including batteries and
lamps.
• Non-functional and decorative parts which
do not affect normal use of the appliance,
including any scratches and possible colour
differences.
• Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
• Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found
during a technician's visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer
transports the product to his home or
another address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to the
customer's delivery address, then damage
to the product that occurs during this
delivery will be covered by IKEA.
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