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The customer must personally ensure the regular back-up of any data contained on your hard
EN
drive or in the internal memory of your device, before returning it. Qilive may not be held liable
for the loss or destruction of any stored data, nor for any damage to software following a reset
or breakdown. In the same sense, Qilive is not required to check that SIM/SD cards have been
removed from returned products.
What are the modalities of the guarantee?
The modalities of the Qilive guarantee are as follows:
The guarantee is effective as of the date of purchase (or the date of delivery, if this is later than
the date of purchase). You will need to provide proof of delivery/purchase before any repairs can
be made under your appliance's guarantee. Please note that, without this proof, any work carried
out will be invoiced. Please keep your purchase receipt or delivery note. Any interventions will be
carried out by Qilive or its authorised agents. Any replaced part becomes the property of Qilive.
The guarantee offers advantages which are in addition to your legal rights as a consumer and
have no impact on these rights.
How to apply the Qilive guarantee?
To request the repair or replacement of your product under the Qilive guarantee, for any country
other than France, please return your product to the service desk of your place of purchase
along with your proof of purchase (e.g. the receipt) and the accessories provided with the
product, including those necessary for its correct functioning (power, adapter, etc.) with its
original packaging. To apply the guarantee in France, please submit a request on our website:
https://auth.sav-login.auchan.fr. The following information will be required: date of purchase,
model and serial or IMEI number (this information generally features on the product, packaging or
proof of purchase).
When does the guarantee become effective?
The Qilive guarantee is effective from the date of purchase or delivery of your appliance, the latest
date being valid.
Your product is guaranteed by Qilive for 3 years for parts and labour.
Can Qilive guarantees be transferred?
Qilive guarantees can be transferred with the appliance, as long as the original proof of purchase
from a recognised retailer, as well as proof of any change of ownership of the appliance,
confirming the correct operational condition of the appliance at the time of change of ownership.
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