TermaTech TT44 Serie Notice De Montage Et D'utilisation page 40

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Warranty and right of complaint
5-year warranty
TermaTech provides a 5-year warranty on wood stoves, subject to the following conditions: TermaTech offers a 5-year warranty
on material and manufacturing defects in the structural components, excluding wear on parts in and around the combustion
chamber, provided normal operation according to this manual.
Upon identification of material or manufacturing defects in the product, it's use must be discontinued immediately, and the
retailer should be contacted.
Internal parts covered by the warranty:
Welds of the combustion chamber, including welded parts such as hinges, pins, and other welded metal parts
Internal parts not covered by the warranty:
Cast iron parts (base, door, grate), steel parts (baffle plate, glass cleaning edge, cover plate, air rail), and insulation materials
(vermiculite parts or other insulation material), glass, gaskets, and springs.
External parts not covered by the warranty:
Painted plates/surfaces, stone cladding, tiles, concrete, and glass, closing mechanism/handle, hinge pins, and magnets. Note:
Scratches or stains on stone cladding can be repaired with a repair kit (light sanding with fine sandpaper) available from the
retailer.
The warranty does not cover faults caused by
• Failure to follow the user and installation manual, including incorrect use or handling of the product.
• The defect arises due to aggressive environmental influences (such as chemicals or cleaning agents).
• Intentional or negligent damage to the product by the end customer or a third party.
• Incorrect installation.
• Overheating or material degradation caused by using incorrect types of fuel such as wood, coal, waste, or excessive amounts
of fuel.
• The product is connected to a chimney with poor draft, for example, one that is too short or leaky.
• The product is placed or has been placed and/or stored in unheated or damp environments.
• The product has been neglected and not maintained according to the instructions.
Normal wear and tear on wearable parts and/or consumable parts, as well as on the paint, and similar circumstances not
caused by material or manufacturing defects.
The following minor deviations, which cannot be the basis for warranty claims, may occur in the
product:
Naturally occurring variations in color shades, structure, and veining in soapstone, sandstone, and other stone and concrete
claddings.
Noises that occur during combustion are normal for wood stoves. These occur when metal expands and/or contracts.
If there is a material or manufacturing defect covered by this warranty present at the time of delivery to the customer, or if such
defects occur during the warranty period, TermaTech A/S undertakes to provide a suitable replacement component free of charge
to remedy the material or manufacturing defect. In other cases, the product will be collected from the customer's address for
repair at a workshop selected by TermaTech A/S. The repair period may take up to 8 weeks from collection to delivery of the
repaired product. There is no further obligation for TermaTech A/S to remedy the defect, such as through installation of the
replacement component/product.
In addition to the right to replacement components or repair of the product, the buyer is not entitled to compensation for either
direct or indirect costs and/or damages. Repairs of material or manufacturing defects, or replacement of parts/product repair, do
not extend the warranty period of the product or the replaced component. Furthermore, a new warranty period is not initiated for
either the product or the replaced component. In addition to the above warranty rules, the consumer also retains the rights
provided by consumer protection legislation.
Claim Process
Any claims regarding material or manufacturing defects must be made to the retailer who sold the product. In such cases, the
buyer must provide documentation proving the purchase from the retailer and the date of purchase, such as a receipt or invoice.
The buyer must also provide the model designation and production number indicated on the product's nameplate. If the buyer
wishes to invoke a material or manufacturing defect, the seller must be notified within 14 days of identifying the defect.
Warranty
Any unauthorized modification of the wood stove will be considered a structural alteration, and thereby voids the warranty.
TermaTech A/S, Gunnar Clausens Vej 36, DK-8260 Viby J www.termatech.com 03-07-2024 LP Item no. 99-291 / 101-212
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