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Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your
ASMOKE grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit www.asmokegrill.com. You may also contact your local ASMOKE authorized dealer or contact Customer
Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
No Power Lights
Temperature Control
On The Control
Dial is still off.
Board
Not Connected To
Power Source
Fuse Blown On The
Control Board
The GFCI outlet has
been tripped.
Faulty Control Board Control Board needs to be replaced. Contact Customer Service for a replacement part.
FireinFirepotWill
Auger Not Primed
Not Light
Auger Motor Is
Jammed
Igniter Failure
Flashing Dots On
The Igniter Is On
LCD Screen
Flashing
Grill Temperature Is
Temperature On
Below 65°C /150°F
LCD Screen
TROUBLESHOOTING
SOLUTION
Press the Power Button, and ensure the button glows blue to show there is a power
connection. Turn the Temperature Control Dial to a temperature setting.
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum
10Amp service (see Electric WireDiagram foraccess to electric components) Ensureall
wire connections are firmly connected and dry.
Remove hopper access panel (see Electric Wire Diagram for diagram), press in plastic tabs
holding the control board in place and carefully pull controller inside the hopper to release
controller. Check the fuse for a broken wire or if the wire has turned black. If yes, fuse needs
to be manually replaced.
Remove hopper access panel (see Electric Wire Diagram for diagram), and ensure all wire
connectionsarefirmly connectedanddry.EnsureGFCIisaminimum10Amp service.
Beforetheunitisusedforthefirsttimeoranytimethehopperiscompletelyemptiedout,
theauger must be primed to allow pellets to fill theauger tube. If notprimed, theigniter
will timeout before the pellets reach the fire pot. Follow Hopper Priming Procedure.
Remove cooking components from the main barrel. Press the Power Button to turn the unit
on,turnTemperatureControlDialtoSMOKE,andinspecttheaugerfeedsystem.Visually
confirm that the auger is dropping pellets into the fire pot. If notoperatingproperly,call
Customer Service for assistance or a replacement part.
Remove cooking components from the main barrel. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the igniter. Visually confirm that
theigniter isworking byplacingyourhand abovethefire potandfeelingfor heat.Visually
confirm that the igniter is protruding approximately 13mm / 0.5 inches in the fire pot. If not
operatingproperly,follow Manual Start-up Procedure to continueuse of grill; however,
call Customer Service for assistance or a replacement part.
This is not an error that
affects
Start-Upmode(igniterison).Theigniterwillturnoffafterfiveminutes.Oncetheflashing
dots disappear, the grill will begin to adjust to the desired temperature selected.
This is notan error that
affects
that the fire could go out. Check hopper for sufficient fuel or if there is an obstruction in
the feed system. Remove pellets and follow Care and Maintenance instructions. Check grill
temperature probeandfollow CareandMaintenance instructions if dirty.Check firepot
for ash build-up or obstructions, and follow Care and Maintenance instructions for ash
build-up.Checkfan.Ensureitisworkingproperlyandairintakeisnotblocked.FollowCare
and Maintenance instructions if dirty. Check auger motor to confirm operation (rotation),
and ensure there is no blockage in the auger tube.
the grill. Used to show that the unit has power and is in
the unit; however,it is used to show that there is some risk
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