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Warranty
What this limited warranty covers:
The Warranty coverage provided by Forno Appliances in this
statement applies exclusively to the original Forno appliance
("Product") sold to the consumer ("Purchaser") by an authorized
Forno dealer/distributor/retailer, purchased and installed in the
United States or Canada, and which has always remained within
the original country of purchase (the United States or Canada).
Warranty coverage is activated on the date of the Product's
original retail purchase and has a duration of two (2) years.
Warranty coverage is non-transferable. In the event of
replacement of parts or of the entire product, the replacement
Product (or parts) shall assume the remaining original Warranty
activated with the original retail purchase document. This
Warranty shall not be extended with respect to such replacement.
Forno Appliances will repair or replace any component/part which
fails or proves defective due to materials and/or workmanship
within 2 years of the date of the original retail purchase and
under conditions of ordinary residential, non-commercial use.
Repair or replacement will be free of charge, including labor at
standard rates and shipping expenses. Purchaser is responsible
for making the Product reasonably accessible for service. Repair
service must be performed by a Forno Authorized Service
company during normal working hours.
Important
Retain proof of original purchase to establish warranty period.
Forno's liability on any claim of any kind, with respect to the
goods and/or services provided, shall in no event exceed the
value of the goods or service or part there of which has given rise
to the claim.
30-Day Cosmetic Warranty
The Purchaser must inspect the product at the time of delivery.
Forno warrants that the Product is free from manufacturing
defects in materials and workmanship for a period of thirty (30)
days from date of the original retail purchase of the Product.
This coverage includes:
•
Paint blemishes
•
Chips
•
Macroscopic finish defects
Cosmetic warranty does NOT cover:
•
Issues resulting from incorrect transport, handling and/
or installation (e.g.: dents, broken, warped or deformed
structures or components, cracked or otherwise damaged
glass components);
•
Slight color variations on painted/enameled components;
•
Differences caused by natural or artificial lighting, location
or other analogous factors; > stains/corrosion/discoloration
caused by external substances and/or environmental factors;
> labor costs, display, floor, B-stock, out- of-box,"as is"
appliances and demo units.
How to receive service
To receive warranty services, the Purchaser must contact the
Forno Support department in order to determine the problem
and the required service procedures. Troubleshooting with a
customer service representative will be necessary before moving
forward with the service. Model number, serial number and date
of original retail purchase will be requested.
Warranty Exclusions: What Is Not Covered.
•
Use of the Product in any non-residential, commercial
application.
•
Use of the Product for anything other than its intended
purpose.
•
Repair services provided by anyone other than a Forno
Authorized Service agency.
•
Damages or repair services to correct services provided by
unauthorized parties or the use of unauthorized parts.
•
Installation not in accordance with local/state/city/county fire
codes, electrical codes, gas codes, plumbing codes, building
codes, laws or regulations.
•
Defects or damage due to improper storage of the Product.
•
Defects, damage or missing parts on products sold out of the
original factory packaging or from displays. > Service calls or
repairs to correct an incorrect installation of the Product and/
or related accessories.
•
Replacement of parts/service calls to connect, convert or
otherwise repair the electrical wiring and/or gas line in order
to properly use the product.
•
Replacement of parts/service calls to provide instructions
and information on the use of the Product.
•
Replacement of parts/service calls to correct issues arising
from the product being used in a manner other than what is
normal and customary for residential use.
•
Replacement of parts/service calls due to wear and tear of
components such as seals, knobs, pan supports, shelving,
cutlery baskets, buttons, touch displays, scratched or broken
ceramic-glass tops.
•
Replacement of parts/service calls for lack of/improper
maintenance, including but not limited to: build up of
residues, stains, scratches, discoloration, corrosion.
•
Defects and damages arising from accidents, alteration,
misuse, abuse or improper installation.
•
Defects and damages arising from Product transport,
logistics and handling. Inspection of the product must be
made at time of delivery. Following receipt and inspection,
the selling dealer/delivery company must be notified of any
issues arising from handling, transport and logistics.
•
Defects and damages arising from external forces beyond
the control of Forno Appliances, including but not limited
to wind, rain, sand, fires, floods, mudslides, freezing
temperatures, excessive moisture or extended exposure
to humidity, power surges, lightning, structural failures
surrounding the appliance and other acts of God.
•
Products whose serial number has been altered/damaged/
tampered with. In no case shall Forno be held liable
or responsible for damage to surrounding property,
including furniture, cabinetry, flooring, panels, and other
structures surrounding the Product. Forno is neither
liable nor responsible for the Product if it is located in a
remote area or an area where certified trained technicians
are not reasonably available. Purchaser must bear any
transportation and delivery costs of the Product to the
nearest Authorized Service Center or the additional travel
expenses of a certified trained technician
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