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Troubleshooting
10
Troubleshooting
Fault
Moving rail not straight.
Panel not fully deploying.
Motor not working.
Motor running slow or fast.
Remote control (optional)
not operating.
11
Warranty
Refer to the sections below for information about warranty and warranty support.
11.1
Australia and New Zealand
If the product does not work as it should, please contact your retailer or the
manufacturer's branch in your country (see dometic.com/dealer). The warranty
applicable to your product is 1 year(s).
For repair and warranty processing, please include the following documents
when you send in the device:
• A copy of the receipt with purchasing date
• A reason for the claim or description of the fault
11.1.1
Australia only
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
26
Solution
➤ Disconnect the first fabric panel at the opposite end
to the crooked moving rail. Refer to Fabric Panel
Replacement Leaflet.
➤ Adjust the coupling.
➤ Disconnect the panel behind the non-working panel
to expose the cords.
➤ Check for any cord that maybe caught or crossed
and re-connect, see fig. a, page 8.
➤ Check if wiring for voltage to the motor is correct.
➤ If power supply is checked and the motor is still
faulty contact your distributor.
➤ If using the AP Remote control refer to the AP
Remote control manual.
➤ Check for correct supply voltage.
➤ Refer to the remote control manual.
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