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6. WHAT TO DO IF...
What to do if...?
No synchronisation
after installation.
The NTP slave clock is not set
to the right time.
There is no DHCP server on
the network.
The unit needs to be restored
to factory configuration.
The clock (in the case of a
PoE power supply) does not
light up or restarts in loops.
1) The clock's synchronisation address and mode (unicast/
multicast) match the NTP signal available on the network.
2) The master clock broadcasts the NTP signal with the same
synchronisation settings (NTP mode + multicast or unicast IP
address).
3) The NTP server is on the same network as the slave (IP
address, subnet mask and gateways).
4) No PoE (immobile hands): check the PoE switch.
1) Instigate an immediate search: reboot the clock in the
"System" page of the web server or disconnect the RJ45 cable.
2) The time zone is incorrect.
1) By default, the clock implements the following settings (after
approximately three minutes):
- IP: 169.254.xxx.xxx
- MASK: 255.255.0.0
- GATEWAY: 0.0.0.0
- DNS: 0.0.0.0
2) Use the BODET Detect software. The "Network configuration"
menu is used to define the clock's network settings.
3) If there is no DHCP server, the clocks are visible in the Bodet
Detect software (after start-up, approx. three minutes). You can
then configure the IP address/mask that is compatible with your
network.
In the web server: go to the "System" page, where you will find a
" Factory Config + Reboot" button.
On the device:
1) Switch the device off.
2) Press and hold both buttons (do not release them): push
buttons on the clock's circuit board.
3) Switch the device on.
4) Wait for the device to start up again.
5) Release the buttons.
1) The maximum power of the PoE switch is sufficient to power
all the clocks connected to the switch.
2) The length of the cable is less than 100 metres
(please refer to network cabling standards).
3) All switch outputs are compatible with PoE.
Check that...
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