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TROUBLESHOOTING
The washing machine may sometimes not work properly for certain reasons. Before calling the After-sales service, it is recommended to check to see if
the problem can be easily resolved using the following list.
Anomalies:
The washing machine does not turn on.
The wash cycle does not start.
The washing machine does not fill with
water (the message "h2o" is shown on
the display). "Beep" sound every 5
seconds.
The washing machine loads and drains
water continuously.
The washing machine does not drain or
does not spin.
The washing machine vibrates
excessively during the spin cycle.
The washing machine leaks water.
The machine is locked and the display
flashes, indicating an error code (e.g.
F-01, F-..).
Too much foam is formed.
Door is locked, with or without
failure indication, and the
programme does not run.
Regulatory documentation, standard documentation, ordering spare parts and other product informa-
tion can be found:
• By visiting our website docs .whirlpool. eu and parts - selfservice .whirlpool. com
• Using QR code
• Alternatively, contact our After-sales Service (See phone number in the warranty booklet). When
contacting our After-sales Service, please state the codes provided on your product's identification plate.
For User's Repair & Maintenance Information visit www.whirlpool.eu
The model information can be retrieved using the QR-Code reported in the energy label. The label also
includes the model identifier that can be used to consult the portal of the registry at https://eprel.ec.europa.eu
Possible causes / Solution:
•
The plug is not inserted into the electrical outlet, or not enough to make contact.
•
There has been a power failure.
•
The door is not fully closed.
•
The "ON/OFF"
button has not been pressed.
•
The "Start/Pause"
button has not been pressed.
•
The water tap is not open.
•
A "Start delay"
has been set.
•
The water intake hose is not connected to the tap.
•
The hose is bent.
•
The water tap is not open.
•
The mains water supply has been shut off.
•
There is not enough pressure.
•
The "Start/Pause"
button has not been pressed.
•
The drain hose has not been installed at 65 to 100 cm from the ground.
•
The end of the drain hose is immersed in water.
•
The drain connector on the wall does not have an air vent.
•
If the problem persists after having performed these checks, close the water tap, shut off the
washing machine, and call the After-sales service. If the dwelling is located on one of the
uppermost floors of a building, a siphon effect can sometimes occur, thus causing the washing
machine to load and drain water continuously. Special anti-siphon valves are available on the
market to prevent these types of problems.
•
The programme does not include the draining function: with certain programmes it must be
activated manually.
•
The drain hose is bent.
•
The drain line is obstructed.
•
At the time of installation, the drum was not properly
•
The washing machine is not level.
•
The washing machine is squeezed between furniture and the wall.
•
The water intake hose has not been tightened properly.
•
The detergent dispenser is clogged.
•
The drain hose has not been properly fastened.
•
Shut off the machine, disconnect the plug from the outlet, and wait about 1 minute before
turning it back on.
•
If the problem persists, call the After-sales service.
•
The detergent is not compatible with the washing machine (it must bear the wording "for
washing machines", "for hand washing and washing machines", or something similar).
•
The dosage was excessive.
•
Door is locked in case of power breakdown. Programme will continue automatically as soon as
the mains is available again.
•
Washing machine is in a standstill. Programme will continue automatically after the origin of
the standstill does not persist anymore.
unblocked.
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