Customer Service; Guarantees & Fire Specifications - SentrySafe Fire-Safe Manuel Du Propriétaire

Customer Service

Customer Service
www.sentrysafe.com
Customer Service: 1-800-828-1438
Fax: 585-381-2940
900 Linden Avenue / Rochester, New York / 14625-2784 USA
How to get replacement key/combo
Paying by check or money order:
Please go to our website www.sentrysafe.com to find the necessary replacement form.
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If you are unable to use a computer please call the number above or fax us for a copy of the
replacement form.
Find your safe's serial number and model number. The serial number and model number are
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printed on the small label on the right side and on the door near the hinge and on the back
cover of this owner's manual.
Please fill out the form in its entirety.
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Send check or money order along with your completed form to:
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SentrySafe, Dept 200
882 Linden Avenue
Rochester, NY 14625-2784, USA -or-
Fax statement (notary seal must be legible) to 1-585-381-2940.
NOTE: • For current pricing information please visit www.sentrysafe.com/customercare.
If you are unable to use a computer please call the number above or fax us.
Paying by credit card:
Payment may also be made using your VISA
®
Call 1-800-828-1438 to make credit card payment. Do not fax credit card information.
NOTE: • Prices subject to change without prior notification.
• Key and combination orders may be placed on a Saturday or Sunday, however, those
orders will not be processed until the following work day. Our customer service center is
open Monday thru Friday, 8 AM until 6 PM. EST
Customer service hours are subject to change.
How to order accessories
To optimize your safe's organization consider purchasing SentrySafe accessories for your safe.
Available accessories include a locking drawer, tray, shelf, and file rack. For more items please go
to our website www.sentrysafe.com/CustomerCare/Buy_Safe_Accessories or call our
customer service number 1-800-828-1438.
or Mastercard credit card by phone only.
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Guarantees & Fire Specifications
Lifetime After-Fire Replacement
If this SentrySafe product is damaged by fire at any time while still owned by you (the original
owner), SentrySafe will ship a replacement free of charge.
Include your name and address, the model number, a photo of the burned unit, a description of the
fire, along with a copy of the fire department, insurance or police report. Please send the following
information to:
SentrySafe
882 Linden Avenue
Rochester, New York 14625-2784 USA
Fire specifications
Fire Endurance:
(UL Classified protection) Subjected to temperatures up to 1700°F (927°C) for a duration of 1 hour,
the safe interior will remain below 350°F (177°C).
Explosion Hazard:
(UL Classified protection) Subjected to a flash fire in a 2000°F (1093°C) furnace for 30 minutes the
unit will not explode or rupture.
Fire Impact:
(ETL Verified) After being heated to 1550°F (843°C) the safe is dropped 15 ft. (4.6 m) onto rubble,
then cooled, inverted and reheated to 1550°F (843°C) for 30 minutes.
Data Protection:
(ETL Verified) 1 hour fire protection of CDs, DVDs, memory sticks and USB drives up to 1700°F
(927°C). This product is NOT intended to protect computer floppy or 2
tapes, audio or video cassettes, or photo negatives. For fire-resistant storage of these materials, ask
your retailer for the SentrySafe Fire-Safe media storage products.
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1 ⁄ " diskettes, cartridges,
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