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Troubleshooting
The Problem:
Why It Is Happening:
Red LED blinks
Incorrect code or fingerprint
three times
has been entered
Programming error
Red LED slowly blinks for
An incorrect code or
two minutes
fingerprint has been entered
five times
Red LED blinks once every
Battery power is low
ten seconds
Red LED blinks five times
System error: power failure
Cannot open the lid after
Batteries have reached
entering the code
end of life
Lid does not open when
Gas strut has stopped
using override key
working
The Solution:
Verify the code/fingerprint
and re-enter or reprogram
Wait for two minutes or use
the override key to access
the safe
Replace with four AA
alkaline batteries (do not
use rechargeable batteries
or any other type of
non-alkaline battery)
Use a magnet to open the
lid. Turn the unlocked unit
upside down for lid to open.
Contact SentrySafe Customer
Service for support
8
Customer Service
Customer Service
www.sentrysafe.com
Phone Number: 1-800-828-1438
How to obtain a replacement key
To order replacement keys, you must have the correct model and serial number for your safe.
Find your safe's serial number on the small label located on the outside of your safe or visit
www.sentrysafe.com under the support section. Once you locate this information, please visit
www.sentrysafe.com or call customer service at 1-800-828-1438 to order your replacement key.
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