Thuasne MultiComfort II G2 DII concept Manuel D'utilisation page 43

• the blocking device is in the unlocked position (figure 23, pictogram lock opened) ;
• press firmly the green button on the plug once
If the problem persists, proceed as follows :
Problem encountered
What are the motors doing ?
The motors are not functioning
Only one motor is not functioning
The motors have stopped or are
not working
One motor stops, although it has
not reached its end of the stroke
and the button of the hand control
is pressed.
Is there a switching noise in
the plug when a function
button is pressed
no
yes
yes
yes
43
Possible solution
Measure
Measure:
Press the green button on the
mains plug. If the bed works
again change the backup battery.
Check if the locking switch is in
open position.
Other possible reasons
• Hand control defect
• Electric faulty
• Locking box defect.
Please contact your supplier!
• Defective motor or not correct
connected to the main units
Measure:
• Check the connection
• Unplug and change the motor
Please contact your supplier!
• Overload of the actuator due to
high loads or to long operating
time without pause.
Measure:
• Unload the bed or stop
operating for at least 10 minutes
For the bed base:
Unload the bed base and if
required bring it in the horizontal
position (see 7.5)
For the height adjustment:
Never attempt to alter the height
of the bed by removing a motor.
Because the bed may be still
operating by the backup battery
for a short time when the
overload security is working, we
recommend to change the
backup battery.
The actuator is overloaded or has
been used for too long without a
pause:
Action:
Stop operating for at least 10
minutes.
Because the bed may be still
operating by the backup battery
for a short time when the
overload security is working, we
recommend to change the
backup battery.