Troubleshooting - Medela Sonata Double Pump Kit Mode D'emploi

11. Troubleshooting

If there is low or no
suction
If there is a breast milk
overflow
No "let-down" or breast
milk expression
Air leak alert
If you have not resolved the problem with your breast pump or you have further questions,
please contact Medela Customer Service at 1-800-435-8316 or fill out the Contact Us form at
www.medela.ca
• Check that all of the breast pump and kit connections are secure.
• Disassemble the double-pumping kit and check that all pieces are clean and
not damaged.
• Assemble the pump set as directed in Section 7.
• While pumping, make sure the breast shields form a complete seal around the
breast.
• When single pumping, check that the unused end is correctly stored in the tubing
holder.
• If suction does not improve after following these steps, contact Medela Customer
Service at 1-800-435-8316.
• Turn off the breast pump and unplug the power cord from the electrical outlet.
• Use a damp (not wet) cloth to wipe the breast pump.
• If there is milk in the tubing: Remove tubing from the pump unit as well as breast
shield assembly. Clean as directed in Section 6.
• When all components are dry, reassemble.
• Ensure your breast pump kit is assembled correctly and suction is available.
• Relax and take a 10-15 minute break if let-down is not achieved after two
consecutive pumping sessions.
• Consult with a health care or lactation professional if expression does not occur.
There is an air leak in your system and vacuum is not operating at optimal
performance. During this time, the breast pump will continue to run, but an alert
icon will appear on the display and a chime will sound every 30 seconds until the
correction has been made.
• Verify that the kit connections are properly assembled.
• Make sure the breast shields are secure to your breasts.
• Check that the tubing connection between the breast pump and kit is secure.
• If you still have issues after following these steps, please call
Medela Customer Service at 1-800-435-8316 for further assistance.
There is no need to turn off your breast pump. The alert
once your breast pump detects that the error has been fixed. In order to do this,
the breast pump must be running.
Questions? 1-800-435-8316 | info@medela.ca
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