Appendix A: Troubleshooting - DSC TL260GS Manuel D'installation

INDICATION
No Indication – All indicators off
Trouble LED – ON Solid
Trouble LED – 2 Flashes
Trouble LED - 4 Flashes
Trouble LED – 5 Flashes
Trouble LED – 6 Flashes
Trouble LED – 7 Flashes
Trouble LED – 8 Flashes
Trouble LED – 10 Flashes
All indicators flashing at the same
time
Red and Yellow Indicator Flashing at
the same time
Both Green LEDs flashing rapidly at
the same time

APPENDIX A: TROUBLESHOOTING

TROUBLE/POSSIBLE CAUSES
No Power
Power Save Mode
(TL265GS/GS2065 only)
Keypad Blanking Mode (TL265GS/
GS2065 only)
No Signal Strength
Panel Supervision Trouble
Lockout Trouble
GSM Trouble
Ethernet Trouble
Receiver Not Available
Receiver Supervision Trouble
Connect 24 Configuration Failure
Boot Loader Failed
Initialization Sequence
Hardware Default Jumper
• Check your power connections to the control panel and the communi-
cator module.
• The control panel may be in power save mode. Check the AC source to
the control panel.
• The control panel may be in keypad blanking. Press a key on a keypad
to remove blanking momentarily.
• Ensure the antenna is securely connected to the radio. Check the cable
connection to the radio.
• If a WIP antenna is used ensure the antenna is securely screwed on to
the antenna cable connector.
• Check section [382] option 5 on the control panel and ensure that it is
set to ON.
• Ensure the PC-Link cable between the control panel and module is
securely in place.
• Ensure the PC-Link cable between the control panel and the module is
not reversed.
• The SIM card requires a PIN number that the module does not know. Try
a different SIM card.
• The module has been locked to a specific carriers network and you are
trying to use the device on an unsupported network. Use the device on
the network it is intended to be used with.
• Ensure the SIM card has been activated.
• Ensure the SIM card is properly inserted into the SIM card holder.
• Ensure there is adequate signal strength, by looking at the signal
strength indicators. If not you will have to relocate the communicator
module, or an external antenna extension kit may be used.
• Ensure your Ethernet Cable is securely inserted into the Ethernet jack.
• Check the link light on the HUB is in the ON state. If not try replacing the
Ethernet cable.
• If DHCP is used, ensure that the unit is successfully getting an IP
address from the server. Enter section [851] [992] and verify a valid IP
address is present. If not contact the Network administrator.
• Ensure the Ethernet path has internet connectivity.
• If you are using a static IP address make sure the gateway is correct.
• If the network has a firewall, ensure the network has the programmed
outgoing ports open (Default UDP Port 3060 and Port 3065)
• Ensure that all the receivers are programmed with the proper IP and
port.
• Ensure that all receivers are programmed with a valid account number.
• Ensure the System Account code has been programmed with a valid
account code
• This trouble is indicated when supervision is enabled and the unit is not
able to successfully communicate with the receiver.
• If this trouble persists, contact your central station.
• Ensure a profile has been programmed in Connect 24 for the module.
• You can confirm your programming by calling the Connect 24 VRU, or
by logging into the Connect 24 VRU web site.
• Disconnect then reconnect power to the communicator module.
• The unit is still initializing please wait while the unit gets its programming
from Connect 24 and establishes a connection to all programmed
receivers. Note that this process may take several minutes.
• The hardware default jumper is still in place and needs to be removed.
16
POSSIBLE SOLUTION