Section 7: Troubleshooting - DSC TR5164 Instructions D'installation

1. When I enter the 3-digit zone number for adding a wireless device, the keypad gives me a
long beep.
ESNs can be entered only when a TR5164 wireless receiver is connected to the Keybus. See Section
2.3, page 5 for instructions on setting up and wiring the TR5164 module.
2. I have entered the ESN for the device but when I activate it, the zone does not show open on
the keypad.
Check the following:
• Ensure the ESN has been entered correctly.
• Ensure that the zone is enabled for the partition (if partition programming is used).
• Ensure that the wireless zone is not assigned to a zone used by PC5108 modules, an on-board
zone, or a keypad zone.
• Ensure that the zone is programmed for something other than "Null Operation," and that the
Wireless Zone attribute is turned on.
3. When I try a module placement test I get no result or "bad" results.
Check the following (see Section 5.1, page 11 for more information on testing devices):
• Verify that the correct zone is being tested.
• Verify that the correct ESN was entered when the device was enrolled.
• Verify that the device is in range of the TR5164. Try testing the device in the same room as the
receiver.
• Confirm that the TR5164 is properly connected to the Keybus (see Section 2.4, page 5 for
TR5164 set up and wiring instructions).
• Check that the zone is being tested correctly (see Section 5.1, page 11 for testing instructions).
• Check that the batteries are working and installed correctly.
• Look for large metal objects that may be preventing the signal from reaching the TR5164.
The device must be located where consistent "good" results are obtained. If several devices show
"bad" results, move the receiver. See Section 2.2, page 5 for tips on choosing a mounting location
for the TR5164.
4. The LED on the motion detector does not turn on when I walk in front of the unit.
The LED is for walk test purposes only. See the Wireless PIR Instruction Sheet for walk test
instructions.

Section 7: Troubleshooting

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