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11. Troubleshooting

No camera picture (or image interference)
• Set the DVR or monitor to the right input channel.
• Check the voltage/power supply to the surveillance camera.
• Check the surveillance camera's cable connections.
• By default, the surveillance camera sends out a high definition AHD video signal. This can only be displayed by
suitable DVRs.
Only black-and-white camera image
• Check the settings in the OSD menu.
• Depending on the settings, the surveillance camera automatically switches to a black-and-white image at night (the
IR LEDs are activated at the same time).
Image too bright
• Check the settings in the OSD menu; if necessary, reset the surveillance camera to the factory settings.
• Do not point the surveillance camera at the sun or a light source.
• Select suitable settings from the setup menu, e.g. for the white balance, etc.
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