Troubleshooting - Tascam iXR Mode D'emploi

check the settings of the MONITOR knob on the
front of the unit and the Line Outputs item on
the Settings Panel screen.

Troubleshooting

Please read this chapter if you are unable to use the
unit properly even after setting it up following the
procedures in this manual.
If you are still unable to resolve your problems please
contact TASCAM customer support with the following
information about the operating environment and
details about the trouble.
Operating environment
• Computer/iOS device manufacturer
•
Model
•
CPU
•
Memory (RAM)
•
Operating system
•
Applications used
•
Antivirus software
•
Wireless LAN use
See the end of this document for contact information.
8 The dedicated software cannot be
installed
1. Check the operating system
The operating system you are using might not
be supported by the software that you are
trying to install.
Check the operating systems supported by
the software that you are trying to install.
2. Stop software that is running in the background
Antivirus software and other software
running in the background can interfere with
installation. Quit software running in the
background and try installing again.
8 The unit will not turn on.
•
When using an iOS device, a power supply
device must be connected to the PC/MAC/
POWER port. Carefully read "Connecting the
power" on page 9 of this operation manual
and connect a suitable power supply device.
• When using this unit with a computer, the
computer must support USB bus power. Check
the computer specifications.
8 The unit is connected, but the computer/
iOS device does not recognize it.
1. Install the dedicated software
i If you have not done so, install the dedicated
software. See "Installing the dedicated software"
on page 7 for details.
2. Change the USB port (if using a computer)
12
TASCAM iXR
i This unit will not work with USB 1.1. Use a USB
2.0 or USB 3.0 port.
i Do not use a USB hub. Always connect the unit
directly to a USB port on the computer.
i If the above steps do not resolve the problem,
connect the unit to a different USB port on the
computer.
3. Check the connection cable (when using an iOS
device)
i When connecting this unit to an iOS device,
always use the Lightning-USB cable included
with the iOS device. Operation is not guaranteed
with cables other than Apple genuine cables.
8 There is no sound even when audio is
playing back on the computer.
Confirm that the unit's MONITOR knob is not turned
all the way to the left (toward INPUT). If that is the
case, turn the MONITOR knob to the right of center.
In addition, confirm the following while the unit
is connected to the computer. Moreover, if you
make the following settings, sound will be output
through this unit, but no sound will be output by the
computer's speakers or headphone jack.
Windows
See the "Windows 10/Windows 8.1" or
"Windows 7" instructions in the "Windows
Media Player" section of "8 – Application guide"
in the Reference Manual, and make settings as
necessary for the OS.
OS X
1. Quit all applications and open "System
Preferences..." from the Apple menu.
2. Open "Sound".
3. On the Output tab, select "iXR".
After completing the setting, restart the computer
and check the sound of playback.
Depending on the application that you are using, you
might need to make additional device settings.
In particular, DAW applications operate using audio
engines with settings that are different from the OS
settings, so confirm the DAW driver settings first after
installing the dedicated software for this unit.
Please see the manuals for the applications that you
are using for detailed setting procedures.
8 Sound breaks up or there is noise.
The processing load on the computer causes sound
to break up and noise to occur.
Here are some methods to reduce the load on the
computer.
1. A wireless LAN and software running in the
background, including antivirus software,
regularly put processing loads on the computer,