If the authorisation process is not completed, the follow-
ing problems may exist:
Problem
Unknown custo-
f Create customer in backend
mer number.
Your account has
f Check settings in the backend
not been activa-
ted.
f Make sure that the customer is
No communica-
f Repeat the authorisation pro-
tion between the
device and the
Backend-System.
7.2
Charging the vehicle
T
T
WARNING
Risk of injury from using unsuitable aids
Use of adaptor plugs, extensions, or additional charging
cables in connection with the device can result in electric
shock or cable fire.
f Use only the charging cable intended for the vehicle
and the device.
f Do not use adaptor plugs, extensions, or additional
charging cables to charge the vehicle.
Fig. 18: Charging the vehicle (example)
9
The authorisation process is complete.
f Ensure that the vehicle and the charging cable are sui-
table for Mode 3 charging.
f Unroll the charging cable completely.
f Connect the charging cable to the vehicle.
30
Solution
system.
system.
activated in the backend sys-
tem.
cess.
For the variant, charging socket with hinged lid:
f Flip up the hinged lid.
f Completely plug the charging plug into the charging
socket on the device.
For the variant, charging socket with shutter:
f Insert the plug into the charging socket on the device.
The contour of the grey ring indicates the orientation
of the plug.
f Turn charging plug 60° counterclockwise to open the
shutter.
f After opening the shutter, insert the charging plug
completely into the charging socket.
9
The charging plug is automatically locked and the
charging process is started.
If charging does not start, the following problem may
exist:
Problem
Interlocking of the
f Check charging socket for
charging plug is not
possible.
f Check charging cable and
Terminating the charging process
T
T
ATTENTION
Damage to the charging cable
Tensile stress of the charging cable may cause cable
breaks and other damage.
f Only pull the charging cable directly from the socket
outlet.
f End the charging process on the vehicle or by holding
the RFID card in front of the RFID card reader.
f Pull the charging cable out of the charging socket on
the plug.
f Fit the protective cap onto the charging cable.
f Hang or store the charging cable kink-free.
Solution
foreign objects.
replace if necessary.