Troubleshooting The 3M™ Attest™ Auto-Reader 390 Web App; Repair And Replacement - 3M Attest Auto-reader 390 Manuel De L'utilisateur

TROUBLESHOOTING THE 3M™ ATTEST™ AUTO-READER 390 WEB APP
Issue Problem
Unable to access
3M™ Attest™
Auto-reader 390 Web Web Pages have been disabled.
App on networked
computer
3M™ Attest™
Unable to access
Auto-reader 390 and/or computer
3M™ Attest™
not connected to network.
Auto-reader 390 Web
Auto-negotiation issue between
App on networked
the 3M™ Attest™ Auto-reader
computer
390 and facility network switch.
Data entered by user User entered data is written to
on Results Detail temporary web browser storage.
page disappears Browser may have cleared data.
BI result displayed
on 3M™ Attest™
Auto-reader 390 The Results Detail page has not
LCD panel does not refreshed yet.
appear on Results
Detail page
The Results Detail page only
Results Detail page
opens from the Status page
will not open from the
for occupied 3M™ Attest™
Status page
Auto-reader 390 wells.

REPAIR AND REPLACEMENT

In the U.S.A., 3M™ Attest™ Auto-reader 390s must be repaired at:
3M Health Care Service Center
Suite 200, Bldg. 502
3350 Granada Avenue North
Oakdale, MN 55128
1-800-228-3957
Outside of the U.S.A., contact your local 3M Subsidiary.
If you have questions, call our Customer Service number: 1-800-228-3957.
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Solution
Enable Web Pages using push buttons on unit (see 3M™ Attest™ Auto-reader 390 Configuration section)
Ensure 3M™ Attest™ Auto-reader 390 Ethernet cable is connected to a live jack and that connection to
3M™ Attest™ Auto-reader 390 is secure.
Ensure computer is connected to network.
If failure is with connection attempted using 3M™ Attest™ Auto-reader 390 serial number URL, try connecting using
IP address URL.
Switch port setting must be set at 10 Mbps and half-duplex.
Contact facility IT or 3M if problem persists.
Set web browser to accept (allow or enable) cookies.
As a best practice, print or save Results Detail record as soon as BI result is final.
Use your browser to refresh the Results Detail page, or wait up to 60 seconds for the page to automatically refresh.
Do not attempt to navigate to the Results Detail page from unoccupied wells on the Status page.