Procedures For Service And Assistance - Tecno-gaz Orma Mode D'emploi

PROCEDURES FOR SERVICE AND ASSISTANCE
In case of failure or revision, please contact TECNO-GAZ S.p.A. helpline
The Service Department will evaluate whether the machine must be sent back to the
manufacturer or the intervention of a technician is required and, after inspecting the machine,
an estimate will be drawn up and forwarded to the distributor, who will then transmit it to the
end customer for acknowledgement and signature.
After receiving the estimate signed for acceptance, the device will be processed and shipped
within the time indicated in the estimate.
The following steps are mandatory if the machine must be shipped to the company:
 Use the original packaging box. If you no longer have it, use adequate packaging.
Transport risks are sender's charge.
 Ship only the device (do not add any component of the accessory kit).
 Thoroughly clean the device, before shipping it. Should it come dirty, you will be
charged for the cost of cleaning and disinfection.
 Please include a document which is clearly specifying the anomaly or the service you
are requesting.
 Always send with carriage paid, otherwise you will be charged for the transport costs
incurred.
All non-original packaging that we are receiviving will be disposed of.
The device will be send with in a new original packaging box (you will be charged for the
packaging cost) through your shipping agent.
PHONE
FAX
@
service@tecnogaz.com
+39 0521 8380
+39 0521 833391
15
ENGLISH