Procedures For Service And Assistance - Tecno-gaz Europa B EVO Mode D'emploi

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17 PROCEDURE FOR SERVICE AND ASSISTANCE
I
In case of failure, review, validation, contact the service centers
TECNO-GAZ S.p.A
Assistance will assess the return at headquarters or with the intervention of a technician,
and having viewed the machine in order to draw up a cost estimate, which will be forwarded
to the distributor customer who will forward it to the final customer, for acknowledgement
and signing.
After receiving prior written acceptance of the cost estimate, the autoclave will be serviced
and reshipped according to times indicated on the cost estimate.
In case the autoclave must be shipped for repairs, controls, reactivation, revisions,
validations follow the obligatory indications below:
1. Use the original packaging; if this is no longer in your possession, use adequate
packaging. The merchandise travels at risk to the sender.
2. Ship the autoclave only (do not include any component contained in the accessories
kit).
3. Carefully clean the sterilization chamber and autoclave in general before shipping. In
case it arrives dirty or with residual the autoclave with be returned without being
repaired, or it will be put through a cleansing action and disinfection.
4. Always empty the clean water tank through the attachment located on the back of the
autoclave (Fig.A–pos.
5. Always empty the used water tank through the attachment located on the back of the
autoclave (Fig.A–pos.
6. Indicate by letter and insert in the package a document which indicates precisely the
irregularity or service desired.
7. Ship at your expense, otherwise you will be billed for shipping.
All non original packaging which arrives will be disposed of.
Autoclave will be returned with new and original packing to insure maximum protection for
your autoclave during shipping. Cost of packaging will be charged to client.
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See annex for Authorized Service Centers
Cod. 0Z00H0002
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