H A N S G R O H E , I N C . L I M I T E D W A R R A N T Y
Offering our customers the highest quality at all times is a fundamental
part of the Hansgrohe, Inc. company philosophy. We offer consumers
a limited warranty on our hansgrohe
and AXOR
®
This warranty is limited to products manufactured by Hansgrohe, Inc.
that are purchased from a Hansgrohe, Inc. authorized seller by a
consumer in the United States or Canada after September 1, 2019,
and installed in either the United States or in Canada.
WARR A N T Y
Hansgrohe, Inc. warrants to the original consumer purchaser that
hansgrohe and AXOR products will be free from defects in material
and workmanship for as long as the original consumer purchaser owns
both the product and the home in which the product was originally
installed. For commercial purchasers, the warranty period is (a) one
(1) year for hansgrohe products and (b) five (5) years for AXOR
products, in each case from the date of purchase. The warranty period
for products in the Rubbed Bronze, Matte Black and Matte White
finishes are three (3) years from the date of purchase. This warranty
is non-transferable.
WHAT W E WI L L D O
Hansgrohe, Inc., at its option, will replace any product or part of the
product that proves defective in workmanship and/ or material, under
normal installation, use, service and maintenance. If Hansgrohe, Inc.
is unable to provide a replacement part or product and repair is not
practical or cannot be made in timely fashion, Hansgrohe, Inc. may
elect to refund the purchase price in exchange for the return of the
defective product. REPAIR OR REPLACEMENT (OR, IN LIMITED
CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS
PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE PURCHASER.
WHAT I S N OT COV ER E D BY TH E WARRANT Y
Because Hansgrohe, Inc. is unable to control the quality of hansgrohe
or AXOR products sold by unauthorized sellers, unless otherwise
prohibited by law, this warranty does not cover hansgrohe or AXOR
products purchased from unauthorized sellers. Authorized sellers can
be found on hansgrohe and AXOR branded websites.
Labor and other expenses for disconnection, deinstallation, or return
of the product for warranty service (including but not limited to proper
packaging and shipping costs), or for installation or reinstallation of the
product are not covered by this warranty.
Hansgrohe, Inc. shall not be liable for any damage to the product
resulting from
branded products.
®
• reasonable wear and tear
• outdoor use
• misuse (including use of the product for an unintended
application)
• freezing water
• excessive water pressure
• pipe corrosion in the home in which the product is installed
• abuse, neglect or improper or incorrectly performed installation,
maintenance or repair, including the use of abrasive or caustic
cleaning agents or "no-rinse" cleaning products.
This warranty does not cover: (i) accessories, connected materials and
products, or related products not manufactured by Hansgrohe, Inc.
(ii) any hansgrohe or AXOR product sold for display purposes or (iii)
hansgrohe or AXOR products purchased from unauthorized sellers.
W H AT YOU M UST DO TO OBTAI N WARRANT Y
S ERVICE OR IN FO RMAT IO N
Contact your retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place
of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid
and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
When warranty service is completed, any repaired or replacement
product or part will be returned to you postage prepaid.
REVISED SEPTEMBER 1, 2019.
LIMITATION ON DURATION OF IMPLIED WARRANTIES:
States do not allow limitations on how long an implied warranty lasts,
so the below limitations may not apply to you. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR
PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE
DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER.
LIMITATION
OF
SPECIAL,
CONSEQUENTIAL DAMAGES:
Some States do not allow the
exclusion or limitation of incidental or consequential damages, so the
below limitations and exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
THIS WARRANTY DOES NOT COVER, AND HANSGROHE,
INC. SHALL NOT BE LIABLE FOR, ANY SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR
CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS
PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT,
TORT, OR OTHERWISE. HANSGROHE, INC. SHALL NOT BE
LIABLE FOR ANY DAMAGE TO THE PRODUCT RESULTING
FROM
REASONABLE
WEAR
AND
USE, MISUSE (INCLUDING USE OF THE PRODUCT FOR
AN UNINTENDED APPLICATION), FREEZING WATER,
EXCESSIVE WATER PRESSURE, PIPE CORROSION IN THE
HOME IN WHICH THE PRODUCT IS INSTALLED, ABUSE,
NEGLECT OR IMPROPER OR INCORRECTLY PERFORMED
INSTALLATION, MAINTENANCE OR REPAIR, INCLUDING
THE USE OF ABRASIVE OR CAUSTIC CLEANING AGENTS
OR "NO-RINSE" CLEANING PRODUCTS.
NOTICE TO RESIDENTS OF THE STATE OF NEW JERSEY:
The provisions of this warranty, including its limitations, are intended to
apply to the fullest extent permitted by the laws of the State of New
Jersey.
This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state.
PROD UC T I NST RUCT IONS AND QU ESTIONS
Upon purchase or prior to installation, please carefully inspect your
product for any damage or visible defect. Prior to installing, always
carefully study the enclosed instructions on the proper installation and
the care and maintenance of this product.
If you have questions at any time about the use, installation or
performance of your product, or the Limited Warranty, please write us
or call us toll-free at 800 -334- 0455.
Some
INCIDENTAL
OR
TEAR,
OUTDOOR
19