Publicité
No.
Malfunction
The robot returns to the
6
Station before it has finished
cleaning�
The robot is unable to
7
charge�
The robot is very loud during
8
cleaning�
The robot gets stuck while
9
working and stops�
During cleaning, the robot
may encounter issues like
a disorderly route, biased
movement, repeated passes
over the same spots, and
10
missing small areas� (If a
large area is temporarily
missed, rest assured that
the robot will autonomously
return to ensure thorough
cleaning�)
Possible Cause
The room is so large that the robot needs to return to
recharge�
In highly complex home layouts, cleaning efficiency may
decrease, possibly resulting in incomplete cleaning�
The robot's Charging Contacts are not fully in contact with
the Station's�
The Station is not connected to the power supply�
The battery over-discharges due to prolonged periods of
non-use�
The Main Brush/Side Brush is tangled, or the Dust Bin/Filter
is blocked�
The robot is in Strong Mode�
The robot is tangled with objects on the floor (electrical
wires, curtains, carpet fringing, etc�)
The robot might be stuck under furniture with an entrance of
similar height�
Objects such as wires and slippers on the ground may
obstruct the robot�
The Driving Wheels may slip on the ground when the robot
climbs steps, thresholds, and door bars, which can affect its
ability to navigate the entire home layout�
On freshly waxed or polished floors, as well as smooth tiles,
there may be less friction between the Driving Wheels and
the floor�
Due to variations in home layouts, some areas cannot be
entered by the robot�
Solution
Please enable Auto Resume� For more details, please follow the
App instructions�
Simplify your home layout�
Make sure that the robot's charging contacts have full contact with
the Station's, Check whether the robot's and Station's charging
contacts are dirty� Please clean these parts according to the
instructions in the
[REGULAR MAINTENANCE]
Make sure the Station is connected to the power supply�
It is recommended that you use this product regularly� If charging
issues occur due to prolonged non-use, please contact customer
service for assistance�
It is recommended to clean the Main Brush, Side Brush, Dust Bin,
Filter, etc� regularly�
Switch to Standard Mode�
The robot will try various ways to free itself� If it is unsuccessful,
manually remove the obstacles and restart�
Please raise the furniture, set a physical barrier, or set a Virtual
Boundary via the ECOVACS HOME App�
Before cleaning, please tidy up scattered wires, slippers, and
other objects on the ground as much as possible� If there is any
area missed during cleaning, the robot will correct it automatically�
Please refrain from interfering (such as moving the robot or blocking
its route)�
It is recommended to close the door of the affected area and clean
it separately� After cleaning, the robot will return to its starting
location�
Please wait for the wax to dry before cleaning�
Tidy up your home to ensure that the robot can enter the areas to
be cleaned�
section�
25 EN
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