Publicité
No.
Malfunction
After returning to the Station,
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the robot does not empty its
Dust Bin�
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Auto-Empty unsuccessful�
The inner side of the Dust
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Collection Cabin is dirty�
Dust leakage occurs while
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the robot is working�
Mopping Pad Plates cannot
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be rotated�
The robot does not respond to
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the Station's instructions�
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Driving Wheels are stuck�
EN
26
Possible Cause
The Dust Collection Cabin is not closed�
Dust Bag is not installed in the Station�
Manually moving the robot back to the Station may not
trigger the Auto-Empty function�
In Do Not Disturb mode, the robot will not empty the dust
after returning back to the Station�
The Station detects a decrease in empty efficiency�
If the above possible causes have been ruled out, components of the
Station may be abnormal�
The Station detects a decrease in empty efficiency�
The outlet of the Dust Bin is blocked by foreign objects�
Fine particles pass through the Dust Bag and accumulate
on the inner side of the Dust Collection Cabin�
The Dust Bag is broken�
The outlet of the Dust Bin is blocked by foreign objects�
The Mopping Pad Plates are blocked by foreign objects�
The robot is too far away from the Station�
The robot and the Station are not paired�
The Driving Wheels are entangled or stuck due to foreign
objects�
Solution
Close the Dust Collection Cabin�
Install the Dust Bag, and close the Dust Collection Cabin�
It is recommended to allow the robot return to the Station on its own�
Please do not manually move it�
Turn off Do Not Disturb in the ECOVACS HOME App or manually start dust-
emptying�
Replace the Dust Bag according to the
section and close the Dust Collection Cabin� If the Dust Bag is not full
when prompted by the App, you can put it back again�
Please contact customer service for assistance�
Replace the Dust Bag according to the
section and close the Dust Collection Cabin� If the Dust Bag is not full
when prompted by the App, you can put it back again�
Remove the Dust Bin and clear the foreign objects on the outlet�
Clean the inner side of the Dust Collection Cabin�
Check and replace the Dust Bag�
Remove the Dust Bin and clear the foreign objects on the outlet�
Clear the foreign objects�
In this case, you can use the ECOVACS HOME App to control the robot�
Unplug the Station, and plug it in after 10 s� Power the robot off, and
then power it back on� Push the robot into the Station, ensuring its
Charging Contacts are correctly aligned with the Station's� The robot
will start charging and broadcast a voice prompt indicating successful
pairing�
Rotate and press the Driving Wheels to check for any wrapping or
obstruction by foreign objects� If any foreign objects are found, please
clean them promptly� If this issue persists, please contact customer
service for assistance�
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