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Repairs
6
6.4 Diagnostics
Diagnostics
The motor does not
respond to commands
from the remote
control
The indicator light
on the electronics
unit is off
The indicator light
1 flash
2 flashes
3 flashes
4 flashes
5 flashes
6 flashes
7 flashes
32
EN - FREEVIA installation and operating guide - SOMFY
The remote control range
is reduced
Non-memorised remote
control
Motor unlocked
The electronics unit is on
standby
No power supply to the
control electronics
of the electronics unit is flashing:
Operation using the
backup battery
Motor waiting for gate
travel to be programmed
Faulty photoelectric cells
Short circuit of electronic
unit "START" output
(terminals 5-6)
Motor thermal protection
device activated
Short circuit of electronics
unit's "BUS" output
(terminals 3-4)
Short circuit of electronics
unit's "24 V output"
(terminals 7-9)
Short circuit of the
electronics unit's "flashing
light" (terminals 8-9)
Motor short circuit
Electronic fault
Repairs
• Check the remote control battery
("Replacing the remote control battery", see
page 30).
• Check the antenna of the electronics unit
(wiring, position, see page 14).
• Check that there are no outside elements
that may be interfering with the radio signal
(electric pylon, metal reinforced walls, etc.). If
this is the case, fit an offset antenna.
Memorise the remote control (see page 29).
Lock the motor.
Press
for 2 seconds to reactivate the
electronics unit.
• Check the mains power supply.
• Check the power supply cable.
Check the mains power supply.
Start self-learning procedure (see page 15).
• Check that there is nothing obstructing the
cells.
• Check cell alignment.
• Check the cell wiring (see page 18).
• If the photoelectric cells are disconnected,
deactivate automatic closing (page 24).
Check the accessories connected to the
electronic unit's "START" output.
Allow the motor to cool down for several
minutes.
Check the accessories connected to the
electronic unit's "BUS" output.
Check the accessory connected to the
electronic unit's "24 V" output.
Check the wiring of the flashing light (see page
19).
Check the motor wiring (see page 12).
Contact Somfy assistance.
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