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Les langues disponibles
FAQ
Problem Type
Solution
There is something wrong with the Wi-Fi connection. Reset Wi-Fi and download the latest version of the Dreamehome App,
and then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome App is enabled.
Robot cannot connect to
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
Wi-Fi
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Check whether there is water inside the water tank.
No water comes out of
Clean the mop if it becomes dirty.
the mopping module, or
Make sure the mop pad is installed correctly according to the user manual.
only a little bit comes out
Clean the blowhole on the top of the water tank.
Robot returns to the base
without performing auto-
DND mode prevents the robot from performing auto-empty tasks.
empty tasks
The auto-empty duration
When the robot has been performing auto-empty tasks for a period of time, or when the air duct does not function smoothly,
can be unacceptably
the auto-empty duration will be extended to prevent blockage.
long sometimes
The upper cover of base
Check whether a dust collection bag is installed. If not, install one.
fails to be closed
For more information, open the Dreamehome App, enter the device page, and then tap " " > "Help" to learn more details. (Due to upgrades of the app, the actual
operations may differ from the directions in this manual.)
Website: https://global.dreametech.com
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