Troubleshooting Guide
Problem
The whisk, K-beater
knocks against the
bottom of the bowl
or not reaching the
ingredients in the
bottom of the bowl.
Slow speed attachment
cannot be fitted.
'Mixer ready indicator
light' flashing when
Stand Mixer first
plugged in.
The Stand Mixer stops
during operation.
Weighing display
shows error message
E26 or E27.
'Mixer ready indicator
light' off whilst machine
plugged in.
Cause
Tool at the wrong height
and needs adjusting.
Check your attachment is
compatible for use with
your model.
Twist connection system
required (Model KAX)
Speed control not in the 'O'
position.
Mixer head in the raised
position or not locked
down correctly.
Overload protection or
overheat system activated.
Maximum capacity
exceeded.
Stand Mixer has been left
plugged in for more than
30 minutes without being
operated and has
gone into Standby mode.
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Solution
Adjust the height using a
suitable spanner – see "Tool
Adjustment" section.
Attachment must have the KAX
twist connection system
fit the outlet.
If you own attachments
featuring the Bar Connection
System
you will need to
use the KAT002ME adaptor
to connect these to the Twist
Connection System on your
Stand Mixer.
For more information visit
www.kenwoodworld.com/twist.
Check and turn speed control to
the 'O' position.
Check Stand Mixer head is
locked down correctly.
Unplug and check for
obstruction or overloading.
Turn the speed control to "O"
and then restart.
If the machine will not operate,
remove some of the ingredients
to reduce the load and restart.
If this still does not resolve the
problem, unplug and allow to
stand for 15 minutes. Plug in
and reselect the speed.
If the machine does not restart
following the above procedure
contact " customer care" for
further advice.
Turn the speed control to 'min'
then return to 'O' to reset the
machine.
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