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TROUBLESHOOTING
Before contacting our after-sale service, you'll find below some simple solutions to try to
resolve simple issues that you may come across�
You can also sign into the CROSSCALL X-CAMP application in order to chat and share with all
the CROSSCALL users and experts who'll be able to help you out should you come across any
difficulties when using your device.
Device
A message appears when you switch on or use your device. It asks you to carry out
the following actions:
• Access code: When your device is locked, you'll need to enter the access code you created
when setting up your device�
• PIN codes for card 1 / card 2: when the SIM card(s) for your operator have been inserted into
the device, you'll need to enter the PIN code(s) associated with the card(s) each time you switch
on/restart the device�
• PUK code: If you enter an incorrect PIN code several times, the SIM card will be blocked� You'll
then need to enter the PUK provided by your operator to unblock the card�
Your device displays network and service error messages
When you're in areas with poor reception, you risk losing your network connection� Move to
another place and try again� When you move around, several error messages may appear�
Your device won't switch on
You can't turn your device on when the battery is completely out of battery� Fully charge the
battery before switching on the device�
Poor reactivity or slow touch screen responses
• The touch screen features may not work properly if you add a screen protector other than the
X-GLASS, the screen protector sold by Crosscall�
• For optimal use of the touch screen when wearing gloves, or if you've got dirty hands, you can
activate "Glove Mode", which will increase screen sensitivity. To do this, refer to the procedure
described on page 31 of this manual�
• Check that you're using the latest software version available for your device� To do this, refer
to the procedure described on page 27 of this manual� When your device offers you an update,
do it as soon as possible�
• If the touch screen is damaged or scratched, contact Crosscall's after-sale service�
Your device crashes or a severe error occurs
First of all, try the solutions suggested below� If the issue persists, contact Crosscall's after-
sale service�
• Restarting the device
If your device no longer responds or crashes, firstly try closing all open applications by clicking
the square in the bottom-right of your navigation system, then click DELETE ALL. Next, try to
switch off or restart your device in the usual way�
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