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FAQ
Problem Type
Does leaving the robot on the
charging dock consume power if it is
already fully charged?
No water comes out of the water
tank, or only a little bit comes out
The mop pad stops rotating
Robot doesn't resume cleaning after
charging
Robot doesn't return to charging
dock after being moved
Possible Cause & Solution
Leaving the robot on the charging dock after it's fully charged consumes very little electricity and
helps maintain optimal battery performance.
Confirm that the water tank is filled with water, and clean the mop pad if necessary.
Clean the mop pad if it becomes dirty.
Make sure the mop pad is installed correctly according to the user manual.
Clean the airhole on the top of the water tank.
A foreign object is caught in the mop pad. Please clean it.
Make sure the robot is not set to Do Not Disturb Mode, which will prevent it from resuming cleaning.
The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far
from the charging dock, it might not be able to automatically return on its own, in which case you
need to manually place the robot onto the charging dock.
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