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en-us Troubleshooting
11 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance
Troubleshooting
yourself. Please read the information on eliminating issues
before contacting Customer Service. This may avoid
unnecessary repair costs.
WARNING
Improper repairs are dangerous.
Only authorized service providers should repair the
▶
appliance.
Issue
The oven door feels hotter than
before, after the oven door glass
has been removed for cleaning.
The oven door is not balanced.
The cookware produces a
crackling noise.
The cooktop SpeedBoost®
function cannot be activated or
turns off before 10 minutes have
elapsed.
The display is frozen or does not
respond.
Issue
No display information
The power level in one of the
cooking zones is blinking.
38
Cause and troubleshooting
The oven door glass is not inserted the right way round.
Check if the oven door glass is inserted the right way round (low-E symbol can
▶
be read).
The inner door glass is missing or has not been inserted during reassembly.
Check if the inner door glass is present or has been inserted during reassembly.
▶
The cookware is made from different multilayered materials
Refer to the section on Cooking with Induction to learn more about suitable
▶
cookware. → Page 19
You are using cookware of different sizes and different materials.
Refer to the section on Cooking with Induction to learn more about suitable
▶
cookware. → Page 19
The cooking zone is too hot.
Let the cooking zone cool down.
1.
Set the SpeedBoost® function again.
2.
Various causes are possible.
Check if the panel lock function is active.
1.
Deactivate the panel lock.
‒
→ "Deactivating the panel lock", Page 22
If the panel lock function is not active:
2.
Disconnect the appliance from the power supply, using the corresponding
‒
switch on the domestic switch board.
Wait a couple of seconds and reconnect the appliance to the power supply.
‒
Cause and troubleshooting
The power supply has been disconnected.
Check whether the lighting in your kitchen or other appliances in the room are
▶
working.
The appliance has not been connected as shown in the circuit diagram.
Disconnect the appliance from the power supply.
1.
Make sure the appliance has been connected as shown in the circuit diagram.
2.
There is an electronics fault
If the fault cannot be eliminated, call Customer Service.
▶
The maximum available power of the cooktop has been exceeded.
Turn the control knob to a lower power level within 3 seconds.
1.
If you do not set a different power level, the power level of the affected cooking
2.
zone will be reduced automatically.
→ "Power management", Page 19
If the appliance has an issue, call Customer Service.
▶
WARNING
Improper repairs are dangerous.
Repairs to the appliance should only be performed by
▶
authorized service providers.
Only original spare parts may be used to repair the
▶
appliance.
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