Please have the following information at hand before calling the After-Sales
Service Department:
1. Model number, serial number
EN
2. Date on which the problem occurred
3. LCD display status, Buzzer alarm status
4. Utility power condition, load type and capacity, environment temperature,
ventilation condition
5. The information (battery capacity, quantity) of external battery pack if the
UPS is "S" model
6. Other information for complete description of the problem
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