Troubleshooting - Nespresso BARISTA W10 Guide De L'utilisateur

Troubleshooting

Pairing has not succeeded.
No light on and no message.
Quality of milk froth not up to
standard.
Milk overflows.
Display Message
"Call Nespresso" and Error
code (E01 to E34)
"Replace Jug"
"Add milk"
"Restart recipe"
"Whisk removed, decoupled
or jumped"
"Empty and restart"
"Replug"
" Empty and replace whisk "
"Cooling down. please wait..."
14
- Check that the Bluetooth on the smartphone or tablet is activated.
®
- Check the compatibility of your smartphone or tablet with the machine (see page 9).
- Ensure the smartphone or tablet is placed next to the machine (max distance 20 cm) during the
pairing.
- Make sure to not turn ON any microwave close to the machine during pairing. If you want to unpair
your machine, via the App.
- Go on the App "Name", click on "Machine status", then click on "Unpair this machine".
- Click on "unpair this device" to confirm the unpairing.
- Note: In case of an unpairing, all the setups and specifications will be lost and the machine will be
reset to factory settings.
- Check if device is plugged, press any button, if nothing happens call Nespresso.
- For optimal milk froth, use cold cow milk or semi skimmed cow milk at refrigerated temperature
(about 4 °C - 6 °C / 39.2 F - 42.8 F). To guarantee hygiene conditions, use heat treated milk
(pasteurized), refrigerated & freshly opened only, and 0% milk for Café viennois. Milk which has been
frozen will not froth.
- Be sure Barista and the whisk are clean.
- It is highly recommended to not use special enriched milks, powdered reconstituted milks nor
flavoured milks.
- Jug has to be really cold for optimal recipe (after hot recipe, please cool down until ambiant
temperature +/- 25 °C / 77 F).
- Ensure that the jug is well placed on the power base.
- Check correct position of the lid.
- Quantity of milk has to be between MIN level and MAX level.
- Device needs to be repaired, please call Nespresso and mention error code:
E01 to E34, phone number available on Nespresso website.
- Check if jug is present and in good position. If not replace jug in good position.
- Check if whisk is present and in good position. If not place whisk with whisk disk weel postionned in
good position.
- There is not or not enough milk inside jug.
- Restart recipe, if persist unplug wait for 3 mn and replug, if persist call Nespresso.
- Whisk decoupling: machine could vibrate and make noise, no risk for device or consumer;
ingredient is probably too dense.
- Check if standard ingredients (see recipes).
- If too thick ingredient, add 10-20 ml / 0.33 - 0.67 fl oz of water.
- Whisk or motor is blocked, preparation is to thick, please emplty, refill and restart.
- Please unplug and plug again to reinitialise the device.
- Whisk or motor is blocked, preparation is to thick, please empty, refill and restart.
- One component of the device is too hot, please wait, device cool down and restart.