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Troubleshooting
EN
Videos are available
on the App and on www.nespresso.com - Go to section «services».
Pairing has not succeeded.
If you want to unpair your machine,
via the app:
If you want to unpair your machine,
via the machine:
If you want to reactivate the Bluetooth
on your machine, via the machine:
No light on the coffee buttons.
No coffee, no water, unusual coffee flow.
Coffee is not hot enough.
The slider does not close completely or
the machine doesn't start brewing.
Leakage (water under the machine).
Maintenance light is ON.
Nespresso light is ON.
3 coffee buttons flash quickly.
Water or coffee flow does not stop even
when pushing a coffee button.
No coffee flow, water goes directly into
the drip tray (despite inserted capsule).
Machine turns to OFF mode.
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- Check that the Bluetooth
on the smartphone or tablet is activated.
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- Check the compatibility of your smartphone or tablet with the machine
(see page 3).
- Go on the App «Name», click on «Machine status»,then click on «Unpair
this machine».
- Click on «unpair this device» to confirm the unpairing.
- Press simultaneously Ristretto and Espresso buttons and remove the plug
from the mains.
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- Please reset to factory settings. See paragraph on «Reset to Factory
Settings».
- Machine turns OFF automatically. See paragraph on «Energy Saving
Concept».
- Check if the water tank is correctly positioned, if empty, fill with potable
water.
- Descale it if necessary.
- Preheat cup.
- Empty the capsule container.
- Empty drip tray if full.
- Empty the used capsule container and check no capsules are blocked.
- Check the water tank. If empty, fill with potable water and brew a coffee.
- It means your capsules stock is empty. You can order capsules via the App
or Nespresso website.
- To exit the descaling mode, press and hold the 3 buttons for 6 seconds
until the confirmation with a beep.
- Gently move the slider towards the back of the machine to stop the flow.
- Pull the slider to ensure it is closed.
- To save energy the machine will turn to OFF mode after 9 minutes of
non-use.
- See paragraph on «Energy Saving Concept».
- Ensure the smartphone or tablet is placed next to the machine during the
pairing
- Make sure to not turn ON any microwave close to the machine during
pairing.
- Note: In case of a unpairing, all the setups and specifications will be lost and
the machine will be reset to factory settings.
- Note: this action will deactivate the Bluetooth
- Check the mains: plug, voltage, fuse.
- Descale the machine if necessary.
- Check that no capsule is blocked inside the machine.
(Note: do not put the finger inside the machine)
- If problem persists, call the Nespresso Club.
- If problem persists, call the Nespresso Club.
- If problem persists, call the Nespresso Club, or check the App for more
information.
- If problem persists, call the Nespresso Club.
- Press one of the coffee buttons to turn to "ON-mode" or open the slider.
function from the machine.
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