Troubleshooting
"Found unknown device" appears even though you installed
the driver
If your computer or USB hub has two or more USB connectors, and you connect the UA-700 to a USB
connector to which the UA-700 has never been connected before, the "Unknown device" dialog box
may appear even on a computer onto which you have already installed the driver.
Refer to Getting Connected and Installing Drivers (Windows) (p. 14), and install the driver once
again. This is not a malfunction.
Driver is not installed correctly
As described in Deleting the special driver (p. 251), delete the USB audio device driver that is
installed in your computer, and then install the UA-700 driver once again as described in Getting
Connected and Installing Drivers (Windows) (p. 14). Also check whether there is an "Unknown
device" in "Other devices" or "Universal Serial Bus Controller."
If you find one, delete it.
Can't install/delete/use the driver in Windows XP/2000
• Did you log on to Windows as a user with administrative privileges?
In order to install/delete/re-install the driver in Windows XP/2000, you must be logged into
Windows as a user with administrative privileges, such as Administrator. For details, please contact
the system administrator for your computer system.
• Did you make "Driver Signing Options"?
In order to install/re-install the driver, you must make "Driver Signing Options".
(Windows XP ➝ p. 16, Windows 2000 ➝ p. 22)
Windows XP/2000 displays a "Hardware Installation" or
"Digital Signature Not Found" dialog box
• Did you make "Driver Signing Options"?
In order to install/re-install the driver, you must make the settings described in "Driver Signing
Options". (Windows XP ➝ p. 16, Windows 2000 ➝ p. 22)
Device Manager shows "?", "!", or "USB Composite Device"
The "Insert Disk" dialog box does not appear
Use the following procedure to re-install the driver.
1. Turn off the power of your computer, and start up Windows with all USB cables disconnected
(except for keyboard and mouse).
2. After Windows restarts, use a USB cable to connect the UA-700 to your computer.
3. Click the Windows [Start] button, and from the menu that appears, choose Settings | Control
Panel.
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