Calibration And Repair; Return Procedure; Approved Service Centres - Megger DLRO10HD Guide D'utilisation

4. Calibration and Repair

Megger operate fully traceable calibration and repair facilities to make sure your instrument
continues to provide the high standard of performance and workmanship that is expected. These
facilities are complemented by a worldwide network of approved repair and calibration companies,
which offer excellent in-service care for your Megger products.
For service requirements for Megger instruments contact:
Megger Limited
Archcliffe Road
Dover
Kent
CT17 9EN
England
Tel: +44 (0) 1304 502 243
Fax: +44 (0) 1304 207 342

4. 1 Return procedure

UK and USA Service Centres
1. When an instrument requires recalibration, or in the event of a repair being necessary, a Returns
Authorisation (RA) number must first be obtained from one of the addresses shown above.
The following information is to be provided to enable the Service Department to prepare in
advance for receipt of your instrument and to provide the best possible service to you:
ƒ Model (for example, DET2/3)
ƒ Serial number (found on the underside of the case or on the calibration certificate)
ƒ Reason for return (for example, calibration required, or repair)
ƒ Details of the fault if the instrument is to be repaired
2. Make a note of the RA number. A returns label can be emailed or faxed to you if required.
3. Pack the instrument carefully to prevent damage in transit.
4. Before the instrument is sent to Megger, freight paid, make sure that the returns label is
attached, or that the RA number is clearly marked on the outside of the package and on any
correspondence.
Copies of the original purchase invoice and packing note should be sent simultaneously by airmail
to expedite clearance through customs. In the case of instruments which require repair outside
the warranty period, an immediate quotation can be provided when obtaining the RA number.
5. Track the progress on line at www.megger.com.

4. 2 Approved service centres

A list of Approved Service Centres can be obtained from the UK address above, or from Megger's
website at www.megger.com
14
Megger
or
Valley Forge Corporate Centre
2621 Van Buren Avenue
Norristown
PA 19403
U.S.A.
Tel: +1 610 676 8579
Fax: +1 610 676 8625
www.megger.com