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GUARANTEE
EN
Keep your manual with the serial number and the purchase justification (payment receipt) for
any type of reclamation.
Any reclamation against guarantee should be made by an
online declaration, via the www.service-gre.com website,
together with receipt of purchase.
You may be asked for photographs to justify the claim.
No returns of material will be accepted without previous
agreement. The client will support all costs of all returns of
goods, (packaging and transport).
AFTER VERIFICATION AND CONFIRMATION OF A
MANUFACTURING DEFECT
• The products that effectively show defects will be repaired or
will be replaced free of transport costs.
• An estimate will be provided for the products not included in the
guarantee. After the client has accepted the estimate the parts
will be delivered.
The guarantee is limited to the repair or replacement
of the defective part. It does not include, under any
circumstance, the payment of compensation for harm and
damages.
THE GUARANTEE IS NOT APPLICABLE IN THE FOLLOWING
SITUATIONS:
• Use of materials that do not comply to our instructions.
• Damages caused by mishandling or an installation not complying
with the instructions.
IMPORTANT:
Manufacturas Gré interchanges components in exchange for
others to be verified.
If, after the verification no anomaly or dysfunction is detected,
Manufacturas Gré reserves the right to invoice the client for the
cost for transport and other diverse expenses.
DURATION OF THE GUARANTEE:
• Sylvester pinewood treated with class IV autoclave has a
guarantee of 10 years against rot and the attack of insects.
• Liner: 2 years for the seams and water tightness in normal
conditions of use. The guarantee does not include: Ripping, tears,
breakages, stains (caused by pouring treatment products directly
into the water), stains linked to the growth of algae, stains related
to the decomposition of foreign bodies in contact with the liner,
Loose parts available for 5 years counting from the product invoicing date.
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stains and decolouring resulting from the action of oxidising
products, colour maintenance and wear due to friction of the
material over diverse surfaces. Deformation of the liner that has
been left without water for 24 hours (never completely empty the
pool).
You should keep the label with the serial number of the liner
that is on the product and on its packaging. This number
and a sample of the liner will be required for any eventual
reclamation against the guarantee.
• Stainless steel stepladder: 2 years. In the case of a filtration due
to salt electrolysis, the guarantee will not cover the stepladder.
• Filter group: The pump has 2 years guarantee (electrical
problem), in normal conditions of use. The guarantee does not
cover breakage of parts (pump base/sand deposit, pre-filter cover,
multi-directional trap...), wear due to a poor connection, use of the
pump without water, wear due to abrasion or corrosion (the filter
group should be located in a cool and dry position, kept protected
from water splashing).
• Other components: 2 years.
THE FOLLOWING IS NOT INCLUDED IN THE GUARANTEE:
- Cuts in the liner
- The assembly and filter connection
- The assembly
- The filling with water
- Installation of the edges
- The wintering
- Maintenance
AFTER SALES SERVICE IN GUARANTEE:
(After justification and receipt of purchase)
• DELIVERY costs will be supported by the client.
• RETURN transport costs will be paid by Manufacturas Gré (for
those parts covered by the guarantee plan).
• Changing of wood after visual verification.
• Parts or components from Manufacturas Gré.
• Period for change: 8 business days In the context of replacing
a defective component, the disassembly and assembly is not the
responsibility of Manufacturas Gré.
AFTER SALES SERVICE WITHOUT GUARANTEE:
• Delivery / return costs will be supported by the client.
• The parts will be invoiced according to the current price list.
PROLOGUE
STORAGE PRECAUTIONS
While the pool is disassembled, it is sensitive to variations of
temperature and humidity. Therefore, certain precautions should
be taken for storage.
When you receive the packets, store the pieces of wood in
horizontal position on a flat surface, shielding them from humidity
and sunlight to avoid any risk of deformation.
ESSENTIAL:
• Do not store the wood in sunlight, to avoid excessive sags or
cracks in the wood.
• Do not store the pool outside protected by a watertight cover,
because the condensation emanating from the wood will make it
even more humid and will subject to changes of shape.
COMPULSORY:
• Assemble the structure only once.
• Store the wood of your pool on a flat surface, shielding it from
humidity and sunlight.
• Remove the protective film so the wood can «breathe».
DURATION OF THE INSTALLATION
The installation of this pool needs the intervention of at least two
persons and takes two days (besides the preparation of the land
and the filling).
BEFORE BUILDING YOUR POOL MAKE SURE
• You have the assistance of a qualified person for the electrical
connections.
• There is sufficient water supply to fill the pool.
• That you have carefully read the manual, step by step, to fully
understand the installation of your pool.
IN GROUND POOLS AND SPECIFIC REGULATIONS
For on ground pools, we recommend protecting access to
the pool by one standardized protection element.
For semi in-ground and fully in ground pools, the French law no.
2003-9 of 3rd January 2003. related to pool safety, as well as
French decree no. 2003-1398 of 31st December 2003, related to
pool safety, require protecting the pool by at least one element of
standardized protection, like:
- Protection fence
When you have installed your pool and all the components are assembled, we thank you for classifying and
recycling all the packaging.
- Pool alarm
- Pool cover
- Pool hut
INSTALLATION SUGGESTION
The land should be prepared as indicated in the «installation»
chapter of this manual.
DO NOT SITUATE YOUR POOL
• Under overhead electricity cables
• Under branches of trees
• On non-stable land
A good location allows you to save time and avoid limitations. The
pool should be in a sunny spot and easily reached.
The location of the pool should be free of tubes or electrical
connections.
Take into account that the best is to assemble the pool on a sunny
day and avoid high winds.
PACKAGING, CLASSIFICATION AND RECYCLING
• Some pool components are packed in plastic bags. To avoid all
risk of asphyxia, never allow babies or children to play with these.
• Thanks for respecting the European Union Laws and collaborating
in protecting the environment.
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