Frequently asked questions
Why do I get flare ups when using my gas barbecue?
Flare-ups occur when meat is barbecued, and its fat and juices fall upon the flame tamer. Smoke helps give
food its barbecued flavour, but excessive flare-ups should be avoided to prevent the food being burned.
Excessive flare-ups will actually burn the outside of the food and leave the middle possibly undercooked. To
control flare-ups it is advisable to trim away excess fat from meat and poultry before grilling. The burner
should always be placed on the low to medium setting during cooking. Always protect your hands when
touching anything near the cooking surfaces. We also suggest that you do not overload the barbecue with
too much food at one time.
Is there any taste difference between charcoal and gas?
The common belief that charcoal gives barbecued food its unique taste is, in fact, untrue. The juices and fat
from the food drip on to the lava rock/flame tamer/charcoal and vaporise into smoke which then rises, basting
the food and creating its "barbecue" flavour. Charcoal itself does not add any flavour however flavoured wood
chips, of which there are many varieties, will do.
How high should the flame be on my gas barbecue?
The flame you see is only 50% of the total of the flame as it comes from under a lip on the burner, designed
to help spread the flame. Typically you will only see 3 mm of the flame.
Finally, make sure your barbecue is located on safe, level ground, ensuring the barbecue is at least 1 metre
away from flammable materials such as trees or fences.
How should I care for my burners?
It is normal for rust to form on the cast iron but any food debris should be removed on a regular basis. This
can be cleaned off using a wire brush. Burners should be periodically removed for inspection and cleaning,
particularly after a period of non-use/storage. They should be checked for general condition and to ensure the
portholes are not becoming blocked. These can be cleaned with the use of a wire brush or pipe cleaner. Care
should be taken not to damage the gas valve or ignition electrode when removing the burners.
When the barbecue is being stored, we advise wrapping the burners in foil to keep the burner holes free from
insects and other debris.
My barbecue will not light using the ignition system what should I do?
Check your gas bottle and replace if necessary. Check that the burners are not blocked and if necessary clean
and replace. Make sure the gas hose has no kinks or obstructions.
First check that the electrode wire is not loose, to do this you must remove the front control panel. Also check
that the gas collector box around the electrode is in line with the burner with a gap of 3 to 4mm between the
end of the electrode and the tag on the end of the gas collector box. Realign the collector box as required.
Can I replace my grill with a griddle?
We do not suggest that the cooking area is more than 50% griddle as this could cause the barbecue to
overheat and be damaged. You may however convert the whole cooking area to grills as this will not impair
performance or cause any excess heat build-up.
My burner is loose fit where it goes onto the gas valve, won't gas leak out?
No, as the gas is injected from the valve it creates a small vacuum. This draws air in which is actually
required in order for the gas to burn when it comes out of the burner. There is actually a slot in the burner
tube under the mesh to ensure that there is an adequate supply of air.
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