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Troubleshooting
Videos are available via the Nespresso Mobile Application and on www.nespresso.com – Consult the "Services" section.
No light on the keys and indicator lights.
The "Descaling" alert blinks orange and the milk-
based drinks keys work.
When you press the recipe key, it does not start
and the "Descaling" alert, Lungo and Ristretto
keys blink.
During descaling, the Lungo + Ristretto keys blink
and the "Descaling" indicator light remains lit.
The 9 keys blink quickly non-stop.
The recipe key blinks rapidly during preparation.
The milk foam is insufficient.
- Check the outlet, plug, voltage and fuse.
- Turn on the machine by pressing one of the 9
keys for 1 second.
- If the problem persists, call Nespresso.
- Descaling is required: a few cycles remain
before your machine locks itself. Descale the
machine.
- The machine is in safety mode against scale;
use is blocked. Descale the machine; refer to the
"Descaling" paragraph.
- Your water tank is empty, but the descaling
cycle is not completed. Rinse the water tank and
completely fill it with fresh drinking water. Press
the Lungo + Ristretto keys to resume the cycle.
- The water tank is empty. Several recipes in a row
were launched with no water in the water tank;
the priming mode will be launched after pressing
any key. Pour water in the water tank. Place the
milk frother and a container under the head.
Press any key. Take care, some water and steam
will flow out from the milk frother connection for
a few seconds. If you have lost the milk frother,
Press and hold Espresso and Iced frappé keys
during 3 seconds.
- The water tank is empty. Fill the water tank.
- Use refrigerated skimmed or semi-skimmed milk
(approximately 4° C).
- Rinse the milk frother after each preparation.
- Descale the machine (see the "Descaling"
paragraph).
- Refer to the paragraph "Milk recipe
preparations".
- Correctly center the cup relative to the machine.
- Clean the milk frother connection.
Milk-based recipes keys do not light up.
Milk overflows from the mug during preparation.
The "Clean" alert is a steady orange light.
The lever does not fully close.
Leakage around the capsule (water present in the
capsule container).
No coffee, no water.
The coffee flows very slowly.
No coffee, only water is flowing (despite having
inserted a capsule).
The coffee is not hot enough.
Cannot go to the Menu Mode (e.g. "Descaling"
"Automatic Power Saving Setting").
Irregular blinking.
The 9 keys blink simultaneously for 10 seconds
and the machine turns off.
- Set up the milk frother so that all keys light up.
- Refer to "Milk recipe preparations" paragraph
prior to making milk-based preparations to
adjust the quantity of milk or to choose a more
suitable mug.
- Remove the milk frother. Rinse it.
- Empty the capsule container. Ensure that there are
no capsules blocked in the capsule container.
- Properly insert the capsules. In the event of a
leak, call Nespresso.
- The water tank is empty: fill it.
- Descale if necessary, see the "Descaling"
paragraph.
- The flow rate depends on the capsule type.
- Descale if necessary, see the "Descaling"
paragraph.
- Call Nespresso.
- Preheat the cup.
- Perform a rinse of the machine.
- Descale if necessary, see the "Descaling"
paragraph.
- Turn on the machine.
- Ensure that you simultaneously press the keys
for 3 seconds.
- Plug/unplug the machine.
- If the problem persists, call Nespresso.
- Send the machine to the repair center or call
Nespresso.
- Breakdown Alarm: Arrange to have the machine
repaired or call Nespresso.
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