Maintenance; Troubleshooting - SURE petcare DualScan Microchip Cat Flap Notice D'utilisation

13. Maintenance

The sensors that detect the presence of a cat in
the tunnel are optical and are situated on the inside
and outside of the cat flap as shown opposite. If
these lenses become obscured by dirt, unreliable
operation and/or shortened battery lifetime may
result. Wipe these lenses with a damp cloth every
couple of months.
Operation of the sensors relies on a reflection from
the base of the tunnel, which should also be kept
reasonably clean. If you have a brown DualScan
cat flap, please ensure the silver reflective stickers
are kept free from dirt. If you notice that the sticker
is missing please contact Sure Petcare customer
service or replace with the spare sticker provided.
When cleaning your DualScan cat flap please
ensure to remove all hair from the top draught
excluder on the door. A build-up of cat hair on this
area of the door can obstruct the lenses of the cat
flap, causing the unit to be permanently scanning,
and therefore drain the batteries.
After cleaning, leave the DualScan cat flap for
approximately 10 seconds for the unit to settle
before normal operation returns.

14. Troubleshooting

Symptom: The DualScan cat flap does not learn your cat's microchip number or
collar tag correctly or fails to open for your cat
• Check batteries are fitted the right way round and are not run down. Ensure batteries are
good quality alkaline batteries.
• Check if the DualScan cat flap is mounted in a door containing metal. If this is the case,
follow the instructions in section 6.3 for improved mounting.
• Ensure the tunnel and sensor lenses are reasonably clean (see section 13).
• After inserting batteries did you leave the cat flap for around 10 seconds before allowing a
cat into the tunnel? If not, remove batteries for at least 2 minutes to reset the unit.
• Check that there are no obvious sources of electrical noise in the area e.g. faulty
flickering lights, other similar microchip readers, etc (see section 6.5).
• Check the learn process was carried out correctly for each of the cats you own. For
example, when you have put the DualScan cat flap into learn mode for the second of two
cats, make sure that the first cat doesn't go through the flap instead. If in doubt, repeat
the learn process for your cats.
• In rare circumstances the microchip's range is not sufficient for the DualScan cat flap to
operate. If all other troubleshooting has been carried out without finding the source of the
problem, please contact Sure Petcare customer service for further assistance.
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