Burg Wächter BURGprotect BASE 2200 Notice D'installation Et D'utilisation page 36

FAQ BURGprotect
Question 1: If there is no internet
connection present, will I still be informed
about any incidents?
Answer: The BURGprotect BASE system
has LAN / WLAN / mobile radio (optional)
communication options. If the LAN / WLAN
connection is interrupted, the mobile
communication can be used as a backup,
provided that an active functional SIM card
is present.
Usually, internet downtimes are caused by
an electric failure which would still allow a
connection to be established via the mobile
communication network. In the worst-case
scenario that all communication channels to
the outside are cut-off, the system can still be
operated for several hours using the backup
battery. In event of an incident, an acoustic
alarm can be triggered locally to attract
attention.
Question 2: The SIM card is not
recognised
Answer: Please check if this is a GSM based
SIM card supported by the system.
Before inserting into the Base, please make
sure that the SIM card has
been activated via a smart device and that the
PIN has been deactivated.
Question 3: Can the system be reset? Will
all data be deleted in the process?
Answer: To reset the system, please keep
the Reset button pressed for 5 seconds. The
system deleted all settings carried out. Once
you have created an account, you can restore
the data via this during the initialisation
process.
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Question 4: The operation of the App
is jerky.
Answer: Please check the following before
contacting the service department:
• Check the "Network Status" in the main
menu. High values indicate a slow / poor
connection.
• Connect the BURGprotect BASE to the
router using a LAN cable.
• Start the router / repeater again and check
the network / internet connection.
• Deactivate all Proxy Server and VPN
connections and establish a direct
connection with the internet.
BASE 2200
10.04.2019 16:24:3