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SHOULD MORE WATER TREATMENT ADDITIVE BE ADDED WHEN THE
APPLIANCE HAS SWITCHED OFF AUTOMATICALLY AND THE WATER
DISPLAY APPEARS?
No, because the ingredients of the WTA do not evaporate. Simply add fresh water to
reactivate the WTA. One dose will help keep the humidifier from scaling up with min-
eral deposits up to 14 days.
WHAT HAPPENS WHEN THE VENTA HUMIDIFIER HAS NOT BEEN RUN FOR
AN EXTENDED PERIOD OF TIME?
Simply give the appliance a general cleaning with the Venta Cleaner before using it
again. Tip: Use of the Venta Cleaner is recommended before storing the appliance for
an extended period of time to remove any mineral deposits that can harden over time.
Or take advantage of Venta Air Technologies' Ultrasonic Cleaning service. Book online
at https://www.venta-air.com/en_us/product/ultrasonic-cleaning/ or call us toll free
at 888-333-8218 for pricing and details.
MY VENTA HUMIDIFIER APPEARS TO NOT BE HUMIDIFYING MY ROOM AS
DESIRED
Our goal is to achieve 100% customer satisfaction. Initial product performance is
largely based on the total coverage area including hallways, stairways, and other
spaces that cannot be closed off, as well as the overall humidity level of the contents
of the room. Dry furnishings (textiles, leather, wood, books, etc.) will require a longer
period of time to absorb moisture until their humidity level is increased to a satis-
factory level. Therefore, we highly recommend that you take this into consideration
when evaluating the performance of your product. Dry rooms can take 7-10 days of
continuous humidification to achieve an optimal humidity level. It's important that you
are adding water to your unit regularly. In the event that you are dissatisfied with the
performance of your product, please call us.
Did we not answer your question? Contact us at
www.venta-air.com/en_us/service/contact/ or call toll-free 888-333-8218.
You can also contact us by email: info-us@venta-air.com
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